D365 Finance & Operations Questions To Ask Before Choosing Credit Card Processing Solution

Upgrading to D365 from Microsoft AX? Engaging a payment processing professional can save boatloads of development time while opening up new ways to engage with customers. Additionally, payment gateway selection directly impacts EBITDA project objectives. What three key questions must be asked when choosing a credit card processing solution for your business to business operation?

I’ll save merchants and consultants reading this a lot of time. Ask the 3 questions and then pretty much disregard the answers. You’re unlikely to find anyone who will be able to answer all three questions adequately so on that basis alone, it’s best to contact a subject matter expert like Christine Speedy, here at 3Dmerchant.com.

  1. Does the payment gateway support Unschedule Credential On File? Virtually every business to business operation stores at least a few credit cards for the occasional customer on file need, which is a good thing because if you’re one of those that require customers to call in each time, that’s negative friction impacting cash flow, profits, and satisfaction. What most businesses don’t know is that the rules and technical specifications for storing cards and processing transactions with stored cards changed tremendously in October 2017. Virtually no payment gateway has upgraded to get compliant, leaving businesses exposed to multiple financial penalty risks. Note, this is not just ‘tokenization’, which most gateways support, but rather a specific set of new card acceptance rules. Everyone in the payment ecosystem has some responsibility to make changes for compliance- issuer, acquirer, merchant and payment gateway. No one can ‘automatically’ get merchants compliant with new UCOF rules; if any vendor says they have, call 3Dmerchant to review why it’s not.
  2. If the initial authorization and final settlement amount are not the same, what happens? This is a common scenario for distributors, manufacturing and ecommerce, but if there’s a mismatch, an or an open authorization is not reversed, merchants pay an expensive processing penalty fees. For example, MasterCard Data Rate 1 might appear on merchant statements for interchange rate qualification, which is nearly 100 basis points higher than if settled optimally.
  3. Is there any difference between the type transaction transmitted to the acquirer when a customer self-pays an invoice such as through a payment portal vs when an employee key enters the cardholder data? The answer must be yes. One is submitted as a phone order (MOTO) and one is submitted as an ecommerce order.
  4. BONUS: What’s the process for renewing an expired authorization? Preauthorizations are common in manufacturing and ecommerce. While an expired authorization is usually approved for final settlement within 30 days, there are financial penalties and risk associated with using expired authorizations. Merchants should automate this process as much as possible, removing decisions from employees, which is always fraught with risk.
  5. BONUS 2: Can I process EMV chip transactions with level 3 processing in F&O? Due to October 2019 licensing changes, some merchants may find it more profitable to skip the retail license add-on.

Call Christine Speedy, PCI Council QIR certified, for all your Microsoft Dynamics AX and D365 payment processing needs from ACH to credit cards and more. Get a new or keep existing merchant account at 954-942-0483, 9-5 ET.

D365 ERP F&O credit card processing

Need a credit card processing solution for D365? What you used in Microsoft Dynamics AX is probably not what you want for Microsoft D365 F&O. That’s because most payment gateways are horribly outdated with current payment processing requirements. Aside from PCI compliance, equally critical is compliance with the card network rules.

Three things you need to ask before selecting a payment gateway for D365:

  • Does the payment gateway support Unscheduled Credential On File?
  • How will you identify expired authorizations and update them?
  • If the initial authorization and final settlement are different, how does the payment gateway manage the authorization so that you can meet requirements for level 3 processing?

D365, ERP, and ecommerce consultants are generally not great resources for the last mile- getting paid, because it’s not their core expertise. If anyone tells you here are two or three options, you choose whichever you want, RUN! Each payment gateway has unique attributes. You need a consultant that not only knows payment processing, but also knows differences between payment gateways and how each will help or hurt your goals.

How can you find a good D365 payment gateway consultant?

While there is not a specific certification that is critical, it helps to have some type of certification vs just experience. The PCI Council offers a few different options, all of which are expensive which is why most people won’t bother getting them. However, because level 4 merchants are required to use only PCI QIR certified individuals, the PCI Council has lowered the cost (as well as the complexity, but that’s another story) to increase the number certified.

Since you’re reading this article, you’re looking for expert help. You’ve found it. I’ve been blogging about payment processing for years. I have used, sold and implemented solutions for authorize.net, PayPal, Payflow Pro, CenPOS, First Data, Chase Paymentech and many, many others. I’ve analyzed merchant statements, ecommerce shopping carts, ERP’s, merchant processors / acquirers, and a host of solutions that interact to impact merchant security, fraud risk, processing fees, and efficiency. Because I’ve seen what happens after the sale, including non-qualified transactions, chargebacks, risky security practices that often go against company policy but employees do it anyway, and more, I’m in a better position than most to give you the best advice for business to business, business to government, large transactions, card not present sales and specialty retail. If I don’t know it, I research everything and ask lots of questions that consultants and merchants don’t know to ask.

The Christine Speedy difference. PCI compliance is important to mitigate data breach risk, but equally important is compliance with complicated card network rules. Have you read any of the 1,000+ pages of Visa Rules? Or 300+ Mastercard transaction processing rules? Have any of the people you rely on? I’ve spent countless hours educating myself on them and learning about the nuances that impact your profit and risk. Technology directly impacts compliance. It doesn’t matter how big or how old a company is; the reality is most players in the payments industry fall behind with every new rule that comes out, even though these rules are usually announced years in advance so that they can prepare. Call 954-942-0483, 9-5 ET for expert advice about all things payments.

Microsoft D365 ERP Invoice Custom Email Subject with CenPOS

Microsoft Dynamics AX and D365 users need a more customized invoice and sales receipt subject and body than they have with their current solution. The CenPOS F&O accounts receivable module includes the 3 most common requests users ask for.

  1. Create a custom subject and automatically insert the invoice number. For example, Sales Invoice # 231255.
  2. Create a custom body plus automatically insert subtotal, invoice #, sales tax, discount, total invoice etc and a click to pay link.
  3. Attach a PDF invoice

Invoices can be delivered via multiple methods and customers can pay via ACH, wire, credit card and other payment types directly from the email or text; customers can also login to a portal to view and pay multiple invoices. This increases efficiency for both parties and is proven to reduce DSO Because CenPOS is both the invoicing solution and a PCI Level 1 Service Provider, merchants can eliminate Red Maple Advanced Credit Cards, Billtrust and similar other third party solutions.

The sales receipt works pretty much the same way, with receipts automatically delivered via the customers preferred communication method.

The CenPOS F&O module is quick and easy to implement. All these features and more are available standalone or integrated. Integrators, developers and Dynamics users can contact Christine Speedy at 954-942-0483 for the module.

Call Christine Speedy, CenPOS Global Sales, PCI Council QIR certified, for the CenPOS Dynamics AX and D365 modules to make your business more profitable, efficient and secure. 954-942-0483, 9-5 ET.

CenPOS is an integrated commerce technology platform driving innovative, omnichannel solutions tailored to meet a merchant’s market needs. Providing a single point of integration, the CenPOS platform combines payment, commerce and value-added functionality enabling merchants to transform their commerce experience, eliminate the need to manage complex integrations, reduce the burden of accepting payments and create deeper customer relationships.