Did you know terminals have their own Payment Card Industry or PCI certification? The standards are part of the overall merchant requirements to maintain the security of cardholder data. Those rules change over time and a bunch of Verifone equipment is expiring, including the popular Vx520 countertop terminal and Vx820 pinpad.
Last August, Verifone issued end of life notification on their PCI 3 range of payment devices in compliance with the PCI Security Standards Council PCI 3 expiration date of April 30, 2020. Often merchants will get notifications like this from their acquirer on their merchant statement.
Which Verifone terminals are impacted?
- Vx520, VX510, VX570
- Vx805 – M280-703-0X-XXX-X
- Vx820 pin pad
- Vx675, Vx680, Vx685, Optimum M5
- Mx915 (PN 132-XX…), Mx925 (PN 132-XX…)
- This list does not include all devices! Merchants should check with their providers especially if using a non-EMV device or if you were an early EMV chip adopter.
What does End of Life mean?
- Final date for new terminal sales (fall 2019)
- End of Development- Improvements or changes have stopped
- End of Support Date- Verifone will not issue software updates after April 2020, except that, until April 2023 they will continue to provide error corrections for Severity 1 (Critical) software errors, including security vulnerabilities.
- End of Service Date- April 2023. Verifone will honor any extended support contracts to their term. Subject to component availability and other factors, Verifone will also continue to provide repair.
(PCI) PIN Transaction Security (PTS) v4 expires April 30, 2023. PCI PTS v5 expires April 30, 2026.
Are merchants PCI Compliant if they continue to use PCI 3 terminals after April 2020? The PCI Council urges but does not mandate merchants use approved PTS devices in their payment environments. However, in our experience, between payment brand and acquirer requirements, merchants generally need to use only approved PTS devices or risk getting shut down. Research expiration dates of terminals on the PCI Council web site. I’d be concerned about liability and the ability to prove PCI compliance, especially in the event of a data breach. Verifone will not issue software updates or provide development support after April 2020. If security vulnerabilities or exploits are identified by the processors after April 2020, and you’re using the terminals, who’s to say when or even if a solution could be found to fix it?
How disruptive would it be for your business to have to shut down using them and get another solution? There are always people who procrastinate making changes. And when something goes wrong, phone calls to processors explode, so change is usually not as swift as you’d like.
Note, only employees and PCI QIR certified individuals can install or touch your credit card terminals. Terminals are one of the most important factors determining rates you pay and chargeback risk. Why? Call now to learn more. This is the perfect time for an external account review by a payments expert.
TIP for Christine Speedy Verifone Mx915 customers: If you have a part number that starts with this “PN 132”, replace the terminal. If you were an early adopter and had your terminals deployed prior to the EMV chip liability shift in October 2015, there’s no need to check part numbers; They need to be replaced. Please contact me directly to consult on replacement options.
Call Christine Speedy , PCI QIR certified, for new PCI 5 terminals, technology review and or merchant account review to maximize profits and improve your customer experience. 954-942-0483, 9-5 ET