3 Ecommerce Checkout Payment Problems

Use of a PCI compliant payment gateway does not make a company PCI compliant, compliant with card network acceptance rules, or compliant with best practices to maximize profits. In other words, if you follow best practices and comply with all the rules, you’ll have a more secure and profitable company. A key ingredient to compliance is the payment gateway, however, the payment gateway has no specific requirement to ensure your compliance with all the card network rules and best practices, just those that pertain to Payment Card Industry Data Security Standards.Here’s a few costly merchant problems:

  1. Lack of brute force attack tools. These help prevent bots from testing thousands or millions of cards on your checkout form. The merchant is liable for all of the attempted transaction fees on the payment gateway and on the acquiring. A simple first line of defense is adding recaptcha. See Visa best practices to prevent brute force attacks. https://usa.visa.com/support/merchant/library/visa-merchant-business-news-digest.html.
  2. Non-compliance with Visa Stored Credential Mandate, effective October 14, 2017? I’ve written extensively on this, for example here’s a B2B steps to compliance article. There are multiple elements, and many payment gateways do not yet have solutions, especially for ‘Unscheduled credential on file’. Do you have a checkbox in the sequence of checkout opting in to terms? https://usa.visa.com/dam/VCOM/global/support-legal/documents/stored-credential-transaction-framework-vbs-10-may-17.pdf.
  3. Invalid authorizations. This is the most costly as it can lead to consumer generated chargeback, issuer chargeback, non-qualified interchange rates and penalty fees. Here’s a story about the new .25% MasterCard integrity fee. Do you have Standard/STD, EIRF, or Data Rate I on your merchant statement under interchange fees? Then you have an authorization problem.
  4. Cardholder authentication limitations. The security code has historically not been enough evidence to win customer disputes about unauthorized charges. With 3-D secure, fraud liability shifts to the issuer. Effective April 2019 based on region and industry, Visa mandates many merchants use Visa 3D Secure 2.0. Reference Table 5-18: Acquirer Support of Verified by Visa, Visa Public Rules.

The solution to all of the above is replacing outdated payment gateway technology with new technology that will help automate compliance with card network rules, while reducing PCI Compliance burden.

Why comply? Here’s an example of the cost difference between valid and invalid authorization.

interchange rate qualification

Resources and documentation /blog/merchant-bulletins-downloads – bookmark it!.  Join Christine Speedy’s email list.

DISCLAIMER: condensed and incomplete information! Information may be quickly outdated.

Need a solution? Call Christine Speedy, 954-942-0483, 9-5 ET, CenPOS authorized global reseller based out of South Florida and New York. CenPOS is an integrated commerce technology platform driving innovative, omnichannel solutions tailored to meet a merchant’s market needs. Providing a single point of integration, the CenPOS platform combines payment, commerce and value-added functionality enabling merchants to transform their commerce experience, eliminate the need to manage complex integrations, reduce the burden of accepting payments and create deeper customer relationships.

Are You Compliant? B2B Credit Card Processing Fact Check

Merchant compliance with various credit card processing rules maximizes profits while mitigating risk. This is especially true for business to business companies. But that task is getting harder and harder with the onslaught of new rules, and virtually impossible if not using a sophisticated cloud solution to help manage compliance.

b2b visa stored credentialIf your B2B company stores credit cards, there’s a pretty good chance you’re not compliant. For example, Visa’s 2017 Stored Credential Transaction framework (PDF download from Visa) outlines merchant responsibilities to obtain customer consent as well as storing credit cards, using stored credentials (token), and managing stored tokens. Failure to comply with Authorization rules, for example preauthorization and final settlement do not match, has far-reaching consequences including higher interchange rates (the bulk of credit card processing fees), penalty fees and new chargeback risks. With so many new rules across multiple card brands that vary based on business and transaction type how can a business quickly ascertain if they’re compliant?

Quick tips to validate compliance:

  1. Is cardholder authentication performed when a new card is stored? When the cardholder data is entered and submitted, the issuer responds with an approval or declined message. A small charge is not an acceptable practice to submit transaction for approval; instead a zero dollar authorization request for authentication is submitted. If authentication is via 3-D Secure -Verified by Visa, MasterCard Secure Code, whereby the customer self-authenticates vs merchant initiating, reduced rates may apply. Under the new rules, two transactions occur at the time a card is stored. Compliant answer is yes.
  2. Is a transaction receipt delivered to customer when you store a credit card? This will be either for an amount or a zero dollar authorization. When stored credit card credential (token) is created, a transaction receipt is generated with the approval or decline and other mandatory fields. Compliant answer is yes.
  3. Does the receipt include “RECURRING” or “REPEAT SALE” for token transactions? Compliant answer is yes.
  4. Review merchant statements, usually the last 1-2 pages with the heading “pending interchange” or “fees” section. Do you see EIRF, STANDARD (STD), or DATA RATE I? Compliant answer is no.
  5. Can you produce documentation of customer consent to store their card (including with 3rd party service) and how it will be used?

If you’re not in compliance, your payment gateway is the most likely culprit, followed by ERP or other software integration limitation. I can fix that.

Reference: Links for all Card brands.

Need help getting compliant?

Call Christine Speedy, , for simple solutions to complex payment transaction problems, 954-942-0483, 9-5 ET. CenPOS authorized reseller based out of South Florida and NY. CenPOS is an integrated commerce technology platform driving innovative, omnichannel solutions tailored to meet a merchant’s market needs. Providing a single point of integration, the CenPOS platform combines payment, commerce and value-added functionality enabling merchants to transform their commerce experience, eliminate the need to manage complex integrations, reduce the burden of accepting payments and create deeper customer relationships.

icverify replacement 2018

icverify first data payment systems end of lifeNeed to replace ICVerify Software? It’s still in use in 2018, even though it was end of life back in 2015.  This means any company using is not PCI Compliant and likely has a non-PCI compliance fee of $19.95 per month on their monthly merchant statements. Alternatives are abundant for card not present and retail credit card processing, but none are comparable to CenPOS for meeting business to business (B2B) companies. authorize.net and others may be suitable options for other business types; Call 954-942-0483 9-5 ET for a consultation.

What does ICVERIFY Software end of life mean?

First Data sales, product development and support have ended. Continued use of the product will invalidate a merchants PCI Compliance.

What happens if my ICVERIFY Software stops working?

You will get zero support. If you cannot open due malfunction, you’ll have no access to records. If you’re acquirer shuts down your ability to send transaction data, and this is happening frequently because it’s not PCI Compliant, they will not turn it back on. If your acquirer finds out you’re using ICVerify in 2018, you will get shut down. It’s imperative to migrate to new solution as soon as possible.

What are alternative solutions to ICVERIFY?

A cloud payment gateway is required. There’s no software to install. You can use a payment gateway via integrated or non-integrated options, which include mobile app and virtual terminal via secure web site. ICVERIFY was a buy once and use forever product. Payment gateways have per transaction fees. Many businesses make the mistake of using the one with the cheapest fee or the one that their developer or consultant is familiar with because they’ve used it for a decade or more. Are you using the same cell phone you did 10 years ago? The cheapest fee could result in the highest actual credit card processing interchange rate qualifications or inefficiency. For example, most gateways do nothing to help merchants reauthorize after an authorization expires. That matters because even though the issuer usually approves the transaction for up to 30 days, it won’t qualify for the best rate, which could be half the cost of the non-qualified rate.

What is best alternative payment gateway to ICVERIFY for a B2B company?

I’m not going to waste your time listing all the cloud payment gateways on the planet like First Data Payeezy, authorize.net, Payflow Pro, Paytrace, Cybersource, Orbital, 3Delta Systems, or 3DSI and their differences. Each has bits and pieces but none has the whole package of solutions B2B companies need. CenPOS is the only solution I know of today that will get merchants compliant with all these critical items:

  1. Comply with 2017 and 2018 Visa stored credential framework and mandate deadlines. It’s complicated. CenPOS automates compliance with things like sending the merchant initiated or customer initiated use of stored credential flag.
  2. Eliminate paper credit card authorization forms with multiple digital ways to accept payments and store cards, including text and email. Sure, some gateways offer a hosted pay page, but can they generate a PCI Compliant authorization form automatically for those that still like paper?
  3. Automate authorization management, including requirement for preauthorization and settlement match and renew expired authorizations for card not present transactions.
  4. Automate compliance to qualify transactions properly for level 3 interchange rates for corporate, purchasing and business cards. Supporting level 3 is not enough, it’s complicated.
  5. Mitigate fraud risk with a layered approach, including supporting 3-D Secure, which shifts fraud liability to issuer.
  6. Encrypted Virtual Keypad (EVK) to reduce PCI Compliance scope and burden. (No card data touches your system for phone orders; avoid key logger dangers.)
  7. Audit trail as required for PCI. Every user, every touch. Available minimum 7 years.

What else makes CenPOS the best alternative payment gateway to ICVERIFY for a B2B company?

  • Graphically pleasing, easy to use. It’s like marrying the coolness of Apple design with an Amazon buying experience. People love it. Customers are happier (proven by our clients conducting their own studies).
  • Wire transaction support with electronic bill presentment and payment services. Stop the madness associated with matching deposits to invoices and getting paid the wrong amount.
  • Reports. Dynamic search and view online or download; robust custom reports, alerts and distribution. So much faster to research anything!
  • No capital investment. We make companies more profitable virtually overnight.
  • Deposits equal receivables, not net of fees. Other services are mixed. For example, authorize.net echeck service takes it’s fees out of your deposit so then you have to do some accounting magic to reconcile.

What if ours is not a B2B company? Call for a consultation. We offer multiple payment gateway options.

Ready to get started with CenPOS? Contact Christine Speedy right now at 954-942-0483.

Christine Speedy, CenPOS authorized reseller, 954-942-0483 is based out of South Florida and NY. CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.

ICVERIFY Alternatives 2017

ic verify replacement alternativeICVerify Software is still in use in 2017, even though it was end of life back in 2015.  Alternatives are abundant, but none are comparable to CenPOS for meeting business to business (B2B) companies.

What does ICVERIFY Software end of life mean?

First Data sales, product development and support have ended. Continued use of the product will invalidate a merchants PCI Compliance.

What happens if my ICVERIFY Software stops working?

You will get zero support. If you cannot open due malfunction, you’ll have no access to records. If you’re acquirer shuts down your ability to send transaction data, and this is happening frequently because it’s not PCI Compliant, they will not turn it back on. If your acquirer finds out you’re using ICVerify in 2017, you will get shut down. It’s imperative to migrate to new solution as soon as possible.

What are alternative solutions to ICVERIFY?

A cloud payment gateway is required. There’s no software to install. You can use a payment gateway via integrated or non-integrated options, which include mobile app and virtual terminal via secure web site. ICVERIFY was a buy once and use forever product. Payment gateways have transaction fees. Many businesses make the mistake of using the one with the cheapest fee or the one that their developer or consultant is familiar with because they’ve used it for a decade or more. Are you using the same cell phone you did 10 years ago? The cheapest fee could result in the highest actual cost or inefficiency. For example, most gateways do nothing to help merchants reauthorize after an authorization expires. That matters because even though the issuer may approve the transaction, it won’t qualify for the best rate, which could be half the cost of the non-qualified rate.

What is best alternative payment gateway to ICVERIFY for a B2B company?

I’m not going to waste your time listing all the cloud payment gateways on the planet like First Data Payeezy, authorize.net, Payflow Pro, Paytrace, Cybersource, Orbital, 3Delta Systems, or 3DSI and their differences. Each has bits and pieces but none has the whole package of solutions B2B companies need. CenPOS is the only solution I know of today that will get merchants compliant with all these critical items:

  1. Comply with 2017 Visa stored credential framework and mandates. It’s complicated. CenPOS automates compliance with things like sending the merchant initiated or customer initiated use of stored credential flag.
  2. Eliminate paper credit card authorization forms with multiple digital ways to accept payments and store cards, including text and email. Sure, some gateways offer a hosted pay page, but can they generate a PCI Compliant authorization form automatically for those that still like paper?
  3. Automate authorization management, including requirement for preauthorization and settlement match and renew expired authorizations for card not present transactions.
  4. Automate compliance to qualify transactions properly for level 3 interchange rates for corporate, purchasing and business cards. Supporting level 3 is not enough, it’s complicated.
  5. Mitigate fraud risk with a layered approach, including supporting 3-D Secure, which shifts fraud liability to issuer.
  6. Encrypted Virtual Keypad (EVK) to reduce PCI Compliance scope and burden. (No card data touches your system for phone orders; avoid key logger dangers.)
  7. Audit trail as required for PCI. Every user, every touch. Available minimum 7 years.

What else makes CenPOS the best alternative payment gateway to ICVERIFY for a B2B company?

  • Graphically pleasing, easy to use. It’s like marrying the coolness of Apple design with an Amazon buying experience. People love it. Customers are happier (proven by our clients conducting their own studies).
  • Wire transaction support with electronic bill presentment and payment services. Stop the madness associated with matching deposits to invoices and getting paid the wrong amount.
  • Reports. Dynamic search and view online or download; robust custom reports, alerts and distribution. So much faster to research anything!
  • No capital investment. We make companies more profitable virtually overnight.
  • Deposits equal receivables, not net of fees. Other services are mixed. For example, authorize.net echeck service takes it’s fees out of your deposit so then you have to do some accounting magic to reconcile.

Will I be able to port over my existing data? Yes. Per PCI Compliance rules, merchants need to securely remove sensitive cardholder data from all systems. Qualified Security Assessor (QSA) companies are independent security organizations that have been qualified by the PCI Security Standards Council to validate an entity’s adherence to PCI DSS. You can find one here https://www.pcisecuritystandards.org/assessors_and_solutions/qualified_security_assessors.

Ready to get started with CenPOS? Contact Christine Speedy right now at 954-942-0483.

Christine Speedy, CenPOS authorized reseller, 954-942-0483 is based out of South Florida and NY. CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.

Insurance Installment Payments: Visa Credit Card Processing Rules Change 2017

Insurance companies must comply with new VISA installment credit card processing rules changes effective October 2017 to maximize business profits and mitigate chargeback risk. Everyone in the payment ecosystem has or will need to make changes to comply, including acquirer, issuer, payment gateway, merchant, and sometimes integrated billing software.

payment gateway SaaS recurringVISA DEADLINE:

  • October 14, 2017 Visa stored credentials compliance mandate.

INSTALLMENT CREDIT CARD PROCESSING BEST PRACTICES:

  • Obtain cardholders’ consent to store the credentials. Opt-in check box stored with payment gateway record is recommended.
  • Have a solution to retrieve consent records on request.
  • Disclose to cardholders how stored credentials will be used.
  • Notify cardholders when any changes are made to the terms of use.
  • When capturing card data for the first time, use a PCI compliant payment gateway to create a random token replacing sensitive data; eliminate paper credit card authorization forms or digital signature forms where payment data is collected on the form, not via a payment gateway.
  • Inform the issuer via a transaction that payment credentials are now stored. For example, perform an Account Number Verification Transaction via a Zero Dollar Authorization with 3-D Secure Verifed by Visa.This is managed by the payment gateway, and requires specific transaction indicator.  TIP: If the solution you’re using performs a $1 authorization, often with a void or reversal after, that’s because the payment gateway, and or the implementation, are out of date and don’t support current requirements. Ask how yours works- assume nothing!
  • Identify subsequent transactions with appropriate indicators when using stored credentials. Payment gateway to identify all future transactions after storing:

With an indicator that shows that the Transaction is using a Stored Credential for either Installment, Recurring or Unscheduled Credential On File.
With the Transaction Identifier of the Initial Transaction.

  • Follow all cardholder disclosure and consent requirements specified in the Visa Rules. Opt-in check box with digital record managed by the payment gateway is recommended to comply with issuer records requests.
  • If performing a preauthorization for any transactions, additional new requirements must be met, including for reversals and reauthorizations.

INSURANCE INSTALLMENT BEST PRACTICES

Increasingly complicated rules vary by card brand, business type and many other factors. This article may oversimplify such complexities. Merchants are advised to:

  • Use tools, including intelligent cloud-based payment gateways, to help comply automatically.
  • Segregate payment acceptance from applications; example, embedded payment object or i-frame.
  • Review Visa Stored Credential Transaction Framework bulletins
  • Review Visa Core Rules and Visa Product and Service Rules
  • Review workflow for the customer payment experience and confirm payment technology workflow is compliant with new rules. There is no automated update; merchants must actively participate in process to ensure compliance.

COMPLIANCE RISKS AND REWARDS:

  • Compliance will increase approvals, customer satisfaction, and profits.
  • Reduce time spent on collections, increase automation, reduce attrition.
  • Cardholder authentication can qualify some transactions for lower interchange rates plus mitigate losses related to “it wasn’t me”, more commonly seen in higher risk insured policy holders.
  • Compliance required to participate in Visa Account Updater service.
  • Non-compliant transactions are essentially invalid authorizations, and issuers will be within their rights to chargeback via Reason Code 72. This is different than a consumer generated chargeback. Issuers are getting slammed with missed payment cardholders and need to get their money back some way; JP Morgan wrote off about $1B in Q1 2017 according to one source. The Wall Street Journal has published several articles over the last year about the surge in subprime credit cardholders missing payments. Overall, we’re looking at a national rate over 4% per quarter- over 16% annually, representing over a trillion dollars. Issuers may want to offset losses from subprime cardholders by collecting monies from merchants for the same.
  • Chargeback Risk includes the initial transaction and all subsequent transactions that are not in compliance for the allowable chargeback period. For example, if non-compliant the issuer could chargeback installments on October 14, November 14, and December 14.

Reference: Visa Stored Credential Transaction Mandates and also Visa Core RulesTable 5-21: Requirements for Prepayments and Transactions Using Stored Credentials.

Before selecting a payment gateway for installments payments, ask these questions:

  • How will it help with new Visa Stored Credential Mandates compliance?
  • Does it support 3-D Secure cardholder authentication, for customer initiated payments?
  • What type of digital record is created at the time of customer opt-in to terms, how is it retrieved, and how long is it retained?
  • Does it support Zero Dollar Authorization?
  • Does the receipt dynamically change based on type of transaction, i.e. cash, credit card single payment, installment payment etc.
  • Does it support level 3 processing for commercial cards (if applicable to business type)?
  • If I change banks or payment processors, how will it affect my customers? My business?

TIP: Most payment gateways will not be compliant on October 14. An easy starting point to reduce the list of vendor choices is to ask the payment gateway what type of digital record is created at the time of creating an installment agreement, and how will it be accessed? Need help to get compliant? Contact Christine Speedy to learn more about solutions for your business that are quick and easy to adopt, increasing efficiency and growing profits virtually overnight.

Christine Speedy, CenPOS authorized reseller, 954-942-0483 is based out of South Florida and NY. CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.