What is MasterCard Data Integrity reporting?

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MasterCard monitors the transaction data detail submitted by the acquirers, or merchant processors, to ensure the accuracy and integrity of the data. Data integrity reporting is accessible by acquirers and when problems are found, merchants are notified, typically with a short timeframe to correct the problem before non-compliance assessments and fines will be allocated.

Merchants often experience an increase in Data Integrity failures when not compliant with changing rules. For example, a MasterCard Data Integrity reporting as failing Edit 21, Recurring CoF Monitoring, refers to using a stored Credential On File for recurring billing. These are merchant initiated transactions on a fixed schedule for a fixed amount. Per MasterCard, all recurring payments are considered credential-on-file transactions. 

“MasterCard requires POS entry mode= 10 (credential-on-file) to be sent for transactions identified as recurring.  Please work with the POS vendor and these locations to correct the POS entry mode. If corrections are not completed, merchants are subject to non-compliance assessments and fines will be allocated.”

POS is an abbreviation for Point of Sale, even though recurring billing is not run via a traditional point of sale device. The payment gateway is critical to compliance and most likely is not sending the correct data, though it’s possible problems exist in other areas of the payment ecosystem, for example, with the acquirer. All US merchants are required to be compliant with stored credential rules that rolled out over 2017 to 2018. Some gateways now support the correct data set for recurring billing, but still lack support for Installment and Unscheduled. Payment gateways and solutions providers rarely advise merchants when they don’t have a solution, just when they have something new. Thus businesses may be in for a surprise with an urgent notice to correct a compliance violation.

Call Christine Speedy, CenPOS Global Sales. 954-942-0483, 9-5 ET for all your recurring billing and stored credential payment gateway and virtual terminal needs. CenPOS is an integrated commerce technology platform driving innovative, omnichannel solutions tailored to meet a merchant’s market needs. Providing a single point of integration, the CenPOS platform combines payment, commerce and value-added functionality enabling merchants to transform their commerce experience, eliminate the need to manage complex integrations, reduce the burden of accepting payments and create deeper customer relationships.

What is Recurring CoF Monitoring?

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Recurring CoF monitoring is related to merchants using stored cards on file for recurring billing. Merchants are getting notices from acquirers about failing MasterCard Data Integrity reporting and, from what I’ve seen, only have two weeks to correct the issues.

The below merchant has been identified by the latest MasterCard Data Integrity reporting as failing Edit 21 – Recurring CoF Monitoring. Per MasterCard, all recurring payments are considered credential-on-file transactions.  MasterCard requires POS entry mode= 10 (credential-on-file) to be sent for transactions identified as recurring.  Please work with the POS vendor and these locations to correct the POS entry mode. If corrections are not completed, merchants are subject to non-compliance assessments and fines will be allocated.

Basically, a merchant must comply with rules about how a transaction is presented to the acquirer and the issuer for authorization. The payment gateway is largely in control of sending the correct data with each transaction. In the example violation notice, the merchant is not compliant with recurring payment rules which requires specific steps when storing a card for the first time and then for ongoing payments.

The 3Dmerchant.com blog has many articles about the Visa Stored Credential Mandate. Visa’s are the most stringent and by following them, merchants will also be compliant with MasterCard’s. The rules went into effect in October 2017, with enforcement delayed to May 2018. Despite some claims to the contrary on payment gateway web sites, the mere fact that a payment gateway can support the correct data set does not make a merchant compliant automatically. Merchants should read the rules on this web site, which includes links to the card brand rules.

Card brand rules (Visa, MasterCard etc) are constantly changing and many payment gateways have not kept pace with been given a notice, then don’t call your existing provider. The rules were announced in 2016 and went into effect for most businesses (some were earlier) in October 2017. If your vendor let this happen to you, it’s time to get advice from another source. Here’s a list of payment gateways compatibility status.

Call Christine Speedy, CenPOS Global Sales. 954-942-0483, 9-5 ET for all your stored credential payment gateway and virtual terminal needs. CenPOS is an integrated commerce technology platform driving innovative, omnichannel solutions tailored to meet a merchant’s market needs. Providing a single point of integration, the CenPOS platform combines payment, commerce and value-added functionality enabling merchants to transform their commerce experience, eliminate the need to manage complex integrations, reduce the burden of accepting payments and create deeper customer relationships.

Event sales credit card authorization form template 2019

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Accepting credit card deposits for events requires compliance with both card not present and stored card rules. Not PCI Compliance rules for data security, but rather authorization rules set by Visa, MasterCard etc. Comply with the rules and get rewarded with more authorization approvals, qualify for lower rates and mitigate risk of chargebacks.

Professionalism starts on the phone and continues throughout the buying experience. By replacing traditional credit card authorization forms with technology that puts buyers in control of their cardholder data, merchants create a better buying experience. Traditional credit card authorization forms were created to establish a record to use in the event of a future dispute. They’re useless today.

Merchants must replace credit card authorization forms with technology compliant with new rules for storing and using stored cards.

  • The initial authorization authenticates the cardholder.
  • The initial authorization informs that the cardholder has agreed to merchant storing card.
  • The transaction type will indicate it’s an estimate.
  • Future authorizations will reference any required above items and be submitted as Incremental or Final.

Compliance with the above is not possible with desktop terminals and even most virtual terminals and payment gateways. Merchants need a virtual terminal and or payment gateway that supports Unscheduled Credential On File, Incremental and Final Authorization rules. This is new terminology and new fields in the transaction process.

“Don’t be surprised if vendors don’t know about or support these rules. Just like EMV chip rollout, it’s a huge change and few providers are keeping up. We’re an exception. I had solutions for my clients prior to the EMV shift in October 2015 and again for the 2017 stored card mandate.”

Christine Speedy

Our solutions reduce buyer friction to pay and enables event sales and back office staff to collect deposits and capture cardholder data via text or email. These include push out payment requests via text or email, capture cardholder data for later use, and upload an invoice to collect payment.

text payment
Click here to see one of multiple options available.

Benefits of compliant solution:

  • Reduced merchant fees even with the same merchant account.
  • Increased approvals with cardholder authentication.
  • Mitigate chargeback risk including fraud liability shifting to issuer.
  • More convenient for buyers- 24/7 payments on their schedule, not yours.
  • Buyers are in control of choosing to store payment methods

Call Christine Speedy, PCI Council QIR certified, for simple solutions to card not present payment transaction problems, 954-942-0483, 9-5 ET. The cloud technology you need today to accept all payment types, with optional merchant, check processing and other services. 

#hotel #creditcardauthorization

Contact At Once! and AdvantageTec Become LivePerson Automotive And Launch End-to-End Conversational Commerce Platform for Automobile Sales and Service

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ATLANTA, Jan. 25, 2019 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN) announced today that its automotive division, including Contact At Once! and AdvantageTec, will use its new moniker LivePerson Automotive at the National Automobile Dealer’s Association (NADA) conference in San Francisco this week. Contact At Once! and AdvantageTec, two leading industry messaging solutions, have combined forces with their parent company LivePerson to deliver an end-to-end customer lifecycle conversational commerce platform that connects consumers through messaging to the whole dealership—from sales to service.

“I’m excited about the LivePerson Automotive branding because it sets the stage for where we want to take our dealer, manufacturer and advertising partners, and it reinforces yet again that we know this industry puts relationships first,” says Denise Chudy, general manager of LivePerson Automotive. “We are still the same great companies our customers are used to working with, but this serves as a reminder of the added strength, scale and know-how we bring with the industry’s most widely deployed automotive messaging platform, an innovative DMS-integrated service texting solution and the depth and breadth of LivePerson’s technologies…all working for you.”

LivePerson Automotive’s conversational commerce platform can connect consumers with their dealership through all the steps involved in buying and owning a vehicle. “Our key differentiation is our ability to make the shopping process conversational from just about any advertising point or messaging channel and then carry that connection into servicing the car and building a loyal relationship,” adds Chudy. “From initial research to digital retailing steps, service updates and payments, dealers and consumers are continuously connected with LivePerson Automotive.”

Andy Costello, General Manager of BMW of San Rafael who is a Contact At Once! and AdvantageTec customer, points out that consumers really like the experience too. “Our customers are very happy to get updates, schedule appointments, approve repair orders, and even pay—all through a messaging conversation,” says Costello. “CAO! Connect helps us create more conversations with shoppers from the moment they start looking, and AdvantageTec helps us turn those car buyers into lifelong customers.” 

Learn more exciting updates for LivePerson Automotive and our consumer lifecycle conversational commerce platform at NADA 2019 in San Francisco, January 24 – 27 (Booth 6831W) or by texting us at +1 404-850-9297.

ABOUT LIVEPERSON AUTOMOTIVE
LivePerson Automotive, formerly Contact At Once! and AdvantageTec, helps create satisfying connections and build relationships between consumers and automotive companies to enable better experiences when they’re shopping for or getting vehicles serviced. LivePerson Automotive is the industry’s leading provider of messaging platforms with over 17,000 businesses using our solutions to enable conversational commerce, from brands to retailer sites, via online advertising, in-app messaging, social media and more. For more information, visit www.liveperson.com/solutions/automotive.

ABOUT LIVEPERSON, INC.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

MEDIA CONTACT
Jennifer Sutton
LivePerson
PR (at) liveperson.com

SOURCE LivePerson, Inc.

3DMERCHANT NOTE: We offer AdvantageTec products, including integrated with virtual terminal and payment gateway for express customer checkout. Saves time and money. With 3-D Secure, the cost of accepting credit cards remotely is virtually the same as card present in most cases, and merchants are also protected from “it wasn’t me, I didn’t authorize” fraud. Contact us for Liveperson text, chat, and click and pay solutions.