American Express SafeKey Video and B2B tips

American Express SafeKey® leverages the global industry standard, 3-D Secure®*, to detect and reduce online fraud by adding an extra layer of security when Card Members shop online. Merchant and customer experience answers in this article.

American Express SafeKey

 

How does Amex SafeKey impact the customer shopping experience? The cardholder may have some or no difference in the checkout experience, based on many factors, including prior online shopping history. The cardholder may be asked authentication question(s) to confirm it’s really the cardholder.

How does Amex SafeKey impact merchants?

  • Fraud liability for “It wasn’t me, I didn’t authorize it” goes away as liability shifts back to the issuer.
  • For business to business, where cardholder billing and shipping address frequently vary, cardholder authentication plays an important role not available with four digit CID security code validation only.
  • At this writing, American Express merchants do not receive a specific interchange discount as may be available with other card brands.

How can merchants adopt the Amex SafeKey service?

  1. Enroll your company on the American Express web site. https://network.americanexpress.com/globalnetwork/safekey/us/en/merchants-acquirers
  2. Receive e-mail from SafeKey Certification Team with your SafeKey ID and next steps.
  3. SafeKey Certification Team gets approval from Acquirer.
  4. Acquirer and SafeKey Certification Team complete required setup.
  5. Activate 3-D Secure on the application. (Ecommerce shopping cart, payment gateway, or ERP.) Both payment gateway and application must support the service.

* 3-D Secure is a registered trademark of Visa International Service Association in the United States and other countries.

Have a question about how to add to your business? Contact CenPOS global sales and integrations reseller, Christine Speedy, 954-942-0483 for more information.

CenPOS Announces its Relationship Renewal with Verifone and the MX Line

CenPOS renews their relationship with Verifone and MX link by purchasing 5,000 Verifone MX 915 devices.

Integrated payment services and gateway provider, CenPOS, purchased 5,000 Verifone MX 915 devices and is deploying point-to-point encryption and advanced data security to auto dealers of all sizes, higher-education, law firms, insurance, manufacturing and distribution.

CenPOS SECURE is a suite of solutions designed to remove sensitive cardholder data from software applications like the merchant’s primary ERP, POS, PMS, DMS, etc. The suite consists of point-to-point encryption, tokenization and encrypted virtual PIN Pads that protect software systems by securing data in-flight and at rest.

When using CenPOS SECURE, merchants can reduce the time requirement and scope of their PCI DSS assessments. The Verifone MX line of products encrypts data at the point of interaction and facilitates a robust shopping experience for the consumer that includes secure PIN entry and signature capture.

“Merchants have enjoyed the CenPOS omni-channel shopping experience and the security that comes from it for the last 8 years. Verifone’s platform was the right choice for CenPOS. Their team of professionals have worked well with CenPOS to incorporate the next level of data security into the solution,” said Christopher Justice, CEO of CenPOS. “We’re pleased with the collaboration and diligence of the technology teams to launch these advancements.”

The Verifone MX line of products provides solid capabilities at the point-of-sale. Its design and attractive styling deliver a comfortable checkout experience while the state-of-the art technology provides added security.

“As a global payments and commerce solutions provider, Verifone’s goal is to create a world-class platform capable of supporting the ingenuity that’s constantly shaping the future of commerce. In a shared effort with CenPOS, we work to bring the highest level of security to transactions,” said Joe Mach, President, Verifone North America.

CenPOS Secure protects card present, eCommerce, mobile, mail order/phone order, and portable device transactions at the point of interaction with multiple layers of security. Integrated into the merchant’s software applications, no sensitive data is ever processed nor stored by those applications eliminating them from the scope of PCI DSS.

To better understand how CenPOS SECURE can help your business, call 877-630-7960 Or visit our website.

About CenPOS:
CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS’ secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.
| CenPOS | @CenPOS

About Verifone:
Verifone is transforming everyday transactions into opportunities for connected commerce. We’re connecting payment devices to the cloud—merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers. We are built on a 35-year history of uncompromised security with approximately 30 million devices and terminals deployed worldwide. Our people are trusted experts that work with our clients and partners, helping to solve their most complex payments challenges. We have clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions and payment providers.
Verifone.com | @verifone

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Blog author Christine Speedy, CenPOS global sales and integrated solutions, can be reached at 954-942-0483.

Payment Services for Microsoft Dynamics

Accept debit and credit cards directly from Microsoft Dynamics AX, now Dynamics 365, and other payment types. An alternative to Microsoft Payment Services, which is end of life December 31, 2017, offers many new features and benefits, including more payment types.

Your customers don’t pay just with credit and debit cards, so why limit their options? The new alternative payment services for Microsoft Dynamics® ERP supports debit and credit cards, ACH and check, cash, wire, and Paypal, depending on the sales channel. With native integration into Dynamics AX 2012 R3, increase efficiencies without ever leaving your AX screen, while also minimizing PCI scope and burden.

FEATURES:

  • Process authorizations, payments and credits in Accounts Receivable:
    • Sales Pickup – Will call, partial order as well as full delivery
    • Journal Entry for Project
    • Free Text Invoices
    • Return Orders
    • Credits, partial credits
    • Sales Orders – Cash and carry
  • Authorize, capture, refund, reverse and more options for credit card payments with Visa, American Express, MasterCard, Discover, etc.
  • Universally compatible with your financial partners including First Data, Chase Paymentech, Moneris, Tsys, Global, and many others in USA and globally.
  • Point to Point Encryption (P2PE) all sales channels, including Virtual Encrypted Keypad for staff key-entered transactions.
  • Tokenization for ACH and credit card recurring transactions, including installment, variable installment, unscheduled stored on file and fixed recurring.
  • EMV chip and pin (yes, both!); certifications may vary by acquirer.
  • 3-D Secure Verified by Visa, MasterCard Secure Code and American Express Safekey; certifications may vary by acquirer.

BENEFITS:

  • Increase approvals and profits with 3-D Secure for card absent customer payments.
  • Increase approvals and profits with EMV for retail customer payments.
  • Increase cash flow and improve customer experience with Electronic Bill Presentment and Payment, including customer portal to view and pay invoices.
  • Tighter financial controls with all payment types and all sales channels supported in one integration, even third party shopping carts.
  • Reduced PCI Compliance burden with payments segregated from applications; Links for you to validate Level 1 PCI Compliance, QIR, Visa Global Registry etc.
  • Compliance automation, including with the plethora of new card acceptance rules related to authorization validity and stored card authorization acceptance.


Christine Speedy, CenPOS global sales and integrated solutions, 954-942-0483. CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement.
CenPOS automates complex payment processing, creating efficiencies through innovation.

Credit Card Testing Explosion Hurts Merchants Profits

If you accept payments online, have you hardened security to protect from card testing? Card testing is a big criminal business. They’re sophisticated and use hardware and software that can send thousands of stolen credit card data in less than an hour to your payment portal or ecommerce shopping cart before you even know you’ve been hit.

Card testing can be very expensive for merchants. For every attempted authorization, merchants pay a payment gateway fee, plus a fee to the merchant services processor (acquirer).

Example:

  • $.30 per transaction gateway
  • $.10 per transaction processor
  • 20,000 cards tested @$.40= $8,000

There’s no getting back the $8,000. The gateway and processor passed the data you gave them. In the event orders are approved, there’s the additional cost of lost product shipped and the associated chargeback fee. Then there’s the cost of damaged brand reputation from cardholders who voice on social media, where it lives on forever, how their card was used unauthorized.

How can merchants protect online payments from card testers?  Google reCAPTCHA is a free service that protects your website from spam and abuse. reCAPTCHA can prevent bots from submitting a transaction that you’ll pay for.

Protecting against both bots and fraudulent transactions is tricky.

Fifteen percent of all cardholders have had at least one transaction unnecessarily declined in the previous 12 months, according to a 2015 study by Javelin.

Unnecessary declines are also called False Positives. Cardholder authentication is a layer of security to protect against fraudulent purchasing, increasing approvals and reducing False Positives. 3-D Secure is a global XML protocol for Cardholder Authentication; The card brands each has their own name- Verified by Visa, Amex Safekey, MasterCard SecureCode. Benefits of 3-D Secure include automation, shifting liability to card issuers without manual review of orders, increased approvals, and sometimes reduced Visa and MasterCard interchange fees.

Which payment gateways support recaptcha and Cardholder authentication?

reCAPTCHA is easy to implement, just check with your payment gateway provider or web developer. 3-D Secure is quick, easy and requires a few steps:

  • Confirm your payment gateway is 3-D Secure certified for your credit card processor (merchant services provider or acquirer). Ask which are certified: Verified by Visa, Amex Safekey, MasterCard SecureCode. Some have certifications, some don’t.
  • If there’s an application such as a shopping cart or e-invoicing, confirm the payment gateway integration will support 3-D Secure.
  • Contact your acquirer and ask them to register your merchant account for 3-D Secure. Some can, some can’t. It’s usually done in a day.
  • Turn on 3-D Secure in the payment gateway.

FAQ

Is there a cost for reCAPTCHA? No, it’s free from Google. If your payment gateway supports reCAPTCHA, it may just need to be activated on your account, no programming needed. Contact your payment gateway support or check their FAQ to find out.

Is there a cost to register for 3-D Secure? That’s up to the individual company doing the registration. Costs start at $0.

Is there an ongoing cost to use 3-D Secure? Yes, and it’s up to the individual company offering the service. Costs typically range from $.075 to $.30 per attempted authorization.

If hit by a card tester, can I negotiate to reduce fees? It’s unlikely because services were delivered as per your agreements.

Christine Speedy, authorized CenPOS reseller, provides universal payment processing solutions, including reCAPTCHA and 3-D Secure cardholder authentication, to maximize merchant profits and mitigate risk across multiple sales channels. Contact Christine at 954-942-0483. 

Stolen Credit Card Number Testing Increases 200 Percent in 2017 Proving eCommerce Fraud is set to Explode

Alarming new data from Radial warns retailers of the urgency to manage fraud without compromising revenue or customer loyalty.

01 May, 2017, 09:00 ET

KING OF PRUSSIA, Pa., May 1, 2017 /PRNewswire/ — Just released data from Radial’s leading eCommerce Fraud Technology Lab adds another alarming statistic for retailers to contend with when delivering a seamless customer experience. To date in 2017, data shows a 200-percent increase in credit card testing, a tactic used by fraudsters to test stolen credit card numbers with small incremental purchases before making large-dollar purchases on the card, compared to the same quarter in 2016. Fraud also is up 30 percent year over year, proving to already struggling retailers that this is just the beginning of online fraud in the post-EMV world.

Managing fraud continues to be a double-edged sword for retailers. Many either apply tools that over-reject orders, but in the process decrease their customer transaction approvals and lose valuable revenue in return. Or, retailers build their fraud teams in-house, which often lack the historical data and rules to catch subtle card testing tactics like the ones identified by Radial. Card testing leads to more eCommerce fraud as it’s easily identifiable when a retailer is allowing these types of fraudulent transactions through.

“Our data adds another alarming statistic for retailers who may be unprepared to manage fraud activity in eCommerce. We know fraudsters won’t stop looking for opportunities to monetize their stolen data and will even automate this process once they have a card that appears to be working,” said Stefan Weitz, chief product and strategy officer at Radial. “This results in quick, large volume purchases that leave retailers vulnerable.  When retailers miss card testing, they’re contributing to future card attacks. Fighting card testing is complicated, but can stop millions of unanticipated fraud attacks if tracked and managed efficiently.”

The fraud landscape is rapidly changing and presents pervasive and growing threats for eCommerce merchants. Radial’s Fraud Technology Lab and a team of data scientists use their robust fraud platform to uncover how trends in fraud can drive down retailers’ bottom lines and increase their risk. According to Radial’s analyses, since August 2016, the market segments of electronics, entertainment, jewelry, and sporting goods experienced the highest increases in online fraud during the 2016 peak season.

“Increasing revenue has never been more important for retailers. They cannot afford to be slammed with fees that stem from missing fraud activity and must count on each good order getting approved,” said Weitz. “More retailers claim they are combatting fraud, but underestimate the other areas they’re endangering – like revenue and customer loyalty – when they don’t use the types of data sets Radial has to increase transaction approval and take on full liability of combatting fraud.”

About Radial

Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.