SAN JOSE, Calif., April 4, 2018 /PRNewswire/ — 7.ai discovered and contained an incident potentially affecting the online customer payment information of a small number of our client companies, and affected clients have been notified. The incident began on Sept. 26, and was discovered and contained on Oct. 12, 2017. We have notified law enforcement and are cooperating fully to ensure the protection of our clients and their customers’ online safety. We are confident that the platform is secure, and we are working diligently with our clients to determine if any of their customer information was accessed.
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: http://www.247.ai.
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Information related to the statement from other sources is below. The company systems were not compromised, but rather they were all using 7.ai’s customer service chat widget to interact with customer service personnel, which can result in end users inputting payment card and other personal data.
Delta said a small number of its customers saw their payment information stolen by hackers. The company was alerted to the data breach last week. Sears also said under 100,000 card numbers were taken.
Service Provider 7.ai Breached, Leaking Customer Data from Delta Airlines, Sears, Kmart, and Best Buy
Delta Data Breach 2018: Was Your Payment Info Exposed?
Final note. Need a secure payment solution for your chat widget? Call now.