Tag Archives: signature capture

EMV chip terminal for Microsoft Dynamics RMS

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What are RMS user options for EMV terminals? Here’s four options for merchants to choose from while waiting for RMS integrated EMV terminal; as of August 24, 2015, there are no gateways driving US EMV certified terminals yet.

Which is best EMV terminal for RMS users to accept chip cards today?

emv smart card

EMV chip smart card.

Which option would you choose?

  1. Choose working virtual terminal and US EMV Verifone MX915 certified terminal with signature capture, hoping the gateway gets integrated into RMS later?  Or use it short term, and switch later if another option is integrated first?
  2. Choose a payment gateway that’s working on EMV certification and RMS integration with unknown ready date? hopefully will add 3-D Secure?
  3. Wait and see? The challenge is time. The closer it gets to Ocober 1, the harder it may be to procure terminals (shortages have been common all year), implement & train etc. Additionally, merchants may have stability challenges with gateways that are integrating terminals for the first time.
  4. Buy a countertop terminal with EMV certified pinpad, and use non-integrated? The units certified will vary by payment processor. This is probably the last choice, because it can never be integrated later.

Today, card issuers bear the fraud loss if they give merchants authorization to accept the payment for a counterfeit card at the point of sale. Merchants never know about this fraud because the processor/acquirer automatically manages the response. Starting October 1, this process no longer applies. If merchant doesn’t support EMV, but the card issuer does, the acquirer is liable and can immediately chargeback the merchant’s bank account via ACH. What’s the financial risk? Nobody knows, but an estimated 63% of card present fraud losses were covered by issuers in 2012.

UPDATE 2016: Contact us for Microsoft Dynamics RMS EMV certified solutions today!

Verifone MX915 multilane signature capture terminal EMV POS solution

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Verifone MX915 signature capture terminal

Verifone MX915 signature capture terminal.

CenPOS now supports the Verifone MX915 signature capture terminal with a variety of point of sale solutions. While most new terminals in the market are EMV ready, CenPOS is EMV live with this Verifone multilane terminal.

To boost EMV adoption, MasterCard offers incentives beyond the EMV liability shift.  To participate, merchants must deploy hybrid EMV terminals (support of both contact and contactless interfaces), and 75% of card present transactions must be on them .(reference MasterCard white paper http://www.mastercardadvisors.com/_assets/pdf/emv_us_aquirers.pdf)

The Verifone can be used standalone with a computer, high speed internet and the CenPOS virtual terminal, or integrated with POS systems, including open source ERP retail POS solutions like OpenBravo. Merchants desiring integrated connectors should contact 3D Merchant services; the connectors are generally not available in POS add-on marketplaces.

Why CenPOS?

  • Processor neutral
  • Least cost routing and interchange optimization reduces merchant fees
  • Reduce PCI Compliance burden
  • One gateway for all sales channels
  • Tokenization supported all sales channels, even retail and mobile
  • Level III processing in retail – if you have commercial account customers, this will save a bundle in fees
  • Scalable: Enterprise user and role management
  • Cloud based reporting for centralized accounting
  • Merchant defined risk & fraud management tools

Signature Capture Terminal for POS & ERP: Fraud Prevention

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ingenico ISC250 & isc350 reset

Ingenico isc250 signature capture terminal.

When a customer is prompted for signature, the transaction is basically over. An authorization has been returned and the signature is for merchant records. As has been reported on 60 Minutes and other media, often cashiers don’t even look at the signature. That’s a mistake.

The signature is critical to merchant defense of disputed transactions.

From MasterCard Transaction Processing Rules, December 2014, “When a signature is obtained as the CVM for a POS Transaction completed with a Card (but not when a Contactless Payment Device is presented), the Merchant must compare the signature on the Transaction receipt with the signature on the Card to determine whether they appear to be the same. If the Merchant believes that the signature on the Card does not match the signature on the Transaction receipt, the Merchant must contact the Acquirer for instructions. The signature would not match if the name appearing on the Card’s signature panel is different from the name appearing on the Transaction receipt (for example, if the Card were signed “Jan H. Hanley” and the Transaction receipt showed “Bob Hanley” or “F. Hanley”). The signature would be acceptable if the Cardholder’s first and/or middle names is abbreviated on the Transaction receipt (such as J. H. Hanley) or if a title such as Mr., Mrs., or Dr. is missing or is included.”

For high dollar transactions, most merchants will run extra security, such as validating the last 4 digits of a card. Often cloned cards will not match the front digits with the magnetic stripe data. Here’s a recommended process to reduce credit card chargebacks for reason “It wasn’t me.”:

  • Cashier asks to see card.
  • Cashier types in last 4 and hold onto card.
  • Customer prompted for signature.
  • Cashier compares signature to actual name and style.  Force Reset and get another signature if not a match. Call processor if unable to match.

Need a solution for signature capture? We offer both integrated and non-integrated solutions, including for Ingenico, Verifone, and Equinox terminals.