Hypercom Optimum M4230 Mobile Credit Card Machine Replacement

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Terminal failure? If your Equinox Hypercom Optimum M4230, 4220, 4205, or 4210 is not updated before 10/18/2015 it will fail due to an expired certificate. These terminals can be updated in the field through a 2 step download process, but waiting until the fail date will likely result in support delays.

The manufacturer certificates within the devices may be set to expire on October 19, 2015. When merchants power off or reboot their terminal at any time after this date, it will become inoperable. Don’t power off your terminal until you perform the required maintenance or upgrade to a new POS terminal.

To avoid service disruption and continue processing payments, please take these necessary steps prior to October 19:
1. Determine what version(s) of firmware resides within the terminals.
2. If the Boot version is 2009 0709 or greater (such as
2015 0227), then do nothing. If the BOOT version is lower, then download the firmware update, which takes about 30 minutes.

hypercom terminal 4220 4205 Act early, as each maintenance upgrade will require a minimum of 30 minutes..
We recommend updating to a new POS terminal that supports EMV and NFC to reduce risk and increase customer payment options.

If your company processes more than $1M annually, or has business to business mix of card present and phone orders, contact us for solutions. A new merchant account is not required. For all other businesses, contact your acquirer or salesperson for EMV terminal options that will work with your merchant account.

Debit Fraud Surges in 2015 – Cost of Fraud Study for Merchants

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2015 LexisNexis® Risk Solutions True Cost of Fraud Study: Merchants Contend with Increasing Fraud Losses as Remote Channels Prove Especially Challenging

September, 2015 report examines the cost of retail, mcommerce, ecommerce fraud, and offers recommendations for risk mitigation across all sales channels. Good report for merchants and those studying trends.

Key fraud trends for merchants:

  • They lost an average of 1.32% of revenue to fraud and fraud related costs, an increase of 94% over 2014
  • In-person fraud is trending up, with increased number of fraudulent transactions, at the same time more transactions were prevented
  • While merchants prevented more MOTO and online fraud, they found it 7x harder to prevent compared to retail
  • Buy online, pick up in-store, contributed heavily to shrink
  • Mcommerce and international merchants consistently take greatest hit from fraud
  • The average value of successful fraudulent transactions is about the same, while unsuccessful value increased
  • Debit card fraud nearly doubled to 30%
  • Alternative payment fraud (Paypal, Google Checkout, Bill me Later) grew about 70%

Click here to get the full 2015 fraud report from Lexis Nexis.

 

EMV payment systems – payment gateway certification list

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Which payment gateways have an EMV certified terminal solution today? Not many. Our lists include gateways with an EMV chip card acceptance solution that can be enabled today, those that are working on it, and those that are not going to integrate.
POS software can integrate a payment gateway to segregate payments from applications, and reduce PCI Compliance scope. The payment gateway is responsible for EMV equipment certifications to each acquirer, in addition to P2PE and other features that may be available.

Agnostic Payment Gateways with US EMV certified terminal solutions today

  • CenPOS – standalone or integrated ** . The Verifone MX915 and Ingenico ISC250 are both certified today, with additional pending. Certifications include First Data, Tsys with chip and pin. Click here to see CenPOS EMV chip card transaction.

    verifone MX915 EMV terminal

    Verifone MX915 multilane signature capture terminal.

Acquirer or Software Dependent Payment Gateways with integrated gateway US EMV certified terminals today

Payment Gateways planning to certify US EMV terminals

Payment Gateways and Software Vendors not planning to certify US EMV terminals:

These First Data Independent Software Vendors (ISV’s) are not planning to do EMV certification *. Since First Data is one of the largest acquirers, it may be reasonable to assume the gateways will not certify to any acquirer. The ISV’s may have a replacement product, thus that’s the reason for not planning to certify.

• Delta Systems
• Forte Payments
• Skip Jack
• Future POS
• Payment Processing, Inc.
• PayTrace
• Pronto Software
• onePOS
• Rocketgate

* Source: First Data EMV update handout

** CenPOS Sales & Integrations:  Contact Christine Speedy 954-942-0483, authorized reseller.

EMV chip card transaction video – Verifone MX915 with CenPOS Virtual Terminal

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Merchants will improve their customer experience accepting chip cards by training all users and cashiers. The transaction process is different for EMV than standard swipe transaction, in order to support the different flow for processing chip cards.

In 60 seconds, CenPOS users can view the new screen prompts for the cashier and the consumer to process a chip and signature and a chip and pin transaction.

TIP:  Having an EMV capable terminal does not mean a merchant is ready to accept chip cards. In the CenPOS environment, if a merchant installed a future proof, EMV capable terminal to get ready for EMV, the next step is to convert to EMV enabled. This always requires turning on EMV at the merchant account level, in addition to other steps. CenPOS has completed certifications for multiple terminals and acquirers to enable merchants to become EMV Compliant today. Contact your relationship manager for assistance.

If you’re not a current CenPOS customer, contact Christine Speedy for sales and integrations at 954-942-0483. Don’t just get ready, get EMV Compliant.

Which acquirers are ready to accept chip card transactions on EMV certified terminals today?

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emv smart cardUnofficial list of acquirers for retail merchants who want to be EMV Compliant by October 1. As merchants and industry sales people are discovering, not all processors are ready. For those merchants that want to be EMV Compliant to accept chips cards for the liability shift, this is a huge problem.

This list is to help avoid confusion about getting you ready vs getting you EMV enabled.

Every acquirer,  terminal manufacturer, and industry reseller has language in their marketing materials about ‘getting you ready’. And that’s exactly what will happen. Merchants who install EMV capable terminals or Point of Sale systems will be ‘ready’ for when everyone (equipment manufacturer, acquirer, POS or gateway, as applicable) completes their certification.

EMV Compliant: Merchant has certified EMV terminals and their merchant account has been EMV enabled to accept chip cards.

10 largest merchant acquirers of 2013 were:

1. Bank of America
2. Chase Paymentech Solutions
3. First Data
4. Vantiv
5. Elavon
6. Wells Fargo Merchant Services
7. Citi Merchant Services
8. Global Payments
9. Heartland Payment Systems
10. WorldPay

In no particular order, this is a list of acquirers supporting terminal options for merchants to get EMV enabled. There’s one big provision. Acquirers have multiple transaction processing platforms. A merchant could be on a platform that’s not EMV capable yet, though the acquirer has another EMV capable platform. Additionally, the certified terminal solution may require a third party gateway. If changing processors, confirm with the acquirer, Independent Service Organization (ISO), or bank that they can accept chip cards immediately. To make the list, the terminal must support contact EMV debit and credit at a minimum.

Merchant acquirers with EMV Compliant solution today with countertop terminal:

  • First Data- FD50, FD100, FD200 series with FD35 required; FD130, FD130 DUO with FD35 required. Note, all terminals require specific application revision.

Merchant acquirers with EMV Compliant solution today with multi-lane terminal:

Multi-lane signature capture terminals require a payment gateway. To List of integrated solutions vendors and their certifications:

  • CenPOS certified Verifone MX 915 to First Data
  • CenPOS certified Verifone MX 915 to TSYS

Merchant acquirers with EMV Compliant solution today with mobile terminal:

  • ChargeAnywhere certified Miura Shuttle M006 & M010 to First Data
  • Highline retail cloud software certified VeriFone E315/E335 PINPAD to First Data. Requires using Highline all-in-one- POS software and merchant services.

TSYS offers transaction processing products and solutions to financial institutions, including banks and acquirers, among other services. For example, a bank may use both TSYS and First Data in their merchant services environment. TSYS is available as a connection option to most if not all the big acquirers. Bottom line: if your acquirer does not have the EMV certified terminal desired, TSYS may be the solution to more choices. Ask the EMV solution provider, not the acquirer questions, because the acquirer is less likely to know anything about products and services they don’t sell.

Resources:

Acquirer, Payment Gateway and POS Solutions Provider EMV Roadmap- Links to the related EMV certification list and or schedule for EMV certification. Bookmark this page now!

  • authorize.net – scroll down the page ETA support dates are 2016; no equipment specifics listed. Note: NFC payments also not supported yet.
  • Shift4 emv roadmap – the 3rd graphic is completed certifications; none in US to date.

Sales contacts: 3D Merchant Services offers EMV compliant solutions, including CenPOS, for retail merchants with $1M minimum annual processing; new merchant account may not be required.

Data Source: Web sites, acquirer bulletins to industry, Linkedin –  I maintain this subject for open comment on the Linkedin US EMW discussion board with over 3,500 members, mostly industry insiders. Recommended reading- EMV handbook for merchants by Verifone. It has a great Q&A section.

Have an addition or update? Please add your comments!