Xtime, CenPOS Bring Better Streamlined Service Check-Out to Auto Dealerships

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Consumers save time by making online and in-lane payments directly through Xtime

REDWOOD CITY, Calif., Oct. 17, 2019  — Dealers using Xtime can now leverage the payment processing capabilities of CenPOS, which is now part of Elavon, to customers creating an enhanced vehicle ownership experience through quicker online and in-lane payment options.

The CenPOS payment solution integrates into Xtime’s Spectrum Platform, which makes it easier to capture and report customer payments efficiently either in the service lane from a tablet device or any service department workstation. All U.S. and Canada-based franchise dealership customers can immediately use the CenPOS payment functionality, creating more convenient, reliable payment options without requiring a significant investment or process change.

“Giving our service advisors the ability to own the experience from start to finish on one platform is pivotal in the way we intend to do business in the future,” said Chance Wiseman, fixed operations trainer at Del Grande Dealer Group in San Jose, Calif. “This one key change in technology will drastically streamline the active redelivery process. Another opportunity Xtime is providing us to exceed our customers’ expectations.”

CenPOS provides dealership customers with more control over their experience. With the choice to make payments remotely thorough their computer and smartphone, or onsite at the dealership with the new and improved Xtime Engage Tablet Reception application, customers can pay as they choose.

“Dealers should look at the service experience they are offering their customers in order to drive greater customer loyalty and retention,” said Tracy Fred, vice president and general manager of Xtime. “The powerful combination of CenPOS and Xtime’s single platform gives both service management and advisors a more streamlined and easy-to-use solution that meets consumers’ demands and saves them time and energy throughout the entire service experience, from write-up to payment.”

An efficient check-out process is also critical to keeping consumers happy and coming back. Consumers who are most satisfied spend 2.5 hours or less at the dealership for service.1 As a result of this new integration, dealers interested in using Xtime’s Engage payment solution will soon have their choice of multiple merchant processing providers.

“With extensive expertise in providing payments for the auto industry, together with Xtime, we can offer rich, secure solutions that are specific to the needs of this industry,” said Joey Orozco, director of business development, CenPOS. “By streamlining service check-out, dealerships can increase customer satisfaction and save their customers valuable time.”

For more information, click here.

1 2019 Cox Automotive Service Industry Study

About CenPOS:
CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS’ secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.

About Xtime
Xtime increases customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving customer satisfaction and retention drives dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – an experience which emphasizes value, convenience and trust.

Xtime books 52 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting more than $13 billion in service revenue annually for more than 7,500 dealerships.

About Cox Automotive
Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.www.coxautoinc.com

PSD2 compliant payment gateway

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Need a payment gateway that supports Strong Customer Authentication (SCA) requirements for the EU Payment Services Directive (PSD2)? The EU requirements went into effect September 14, 2019 and like many new regulatory and card acceptance rules changes, some payment gateways are ready, some are not, and some may never get updated. This article addresses online payments and ecommerce transactions only.

Do US companies with a US merchant accounts need to comply with PSD2?

It depends. This is hard to decipher when researching, but the key is, yes must comply if a transaction even ‘passes through’ the EU.

  • One leg out (OLO) transactions in any currency (where one of the Payment Service Providers (PSPs) is located inside the EEA and the other PSP is located outside the EEA). For example, a transaction involving US merchant account and an EU card issuer is one leg out and exempt from SCA.

How does PSD2 Strong Cardholder Authentication impact US merchants?

  • It’s not required for Ecommerce transactions from EU cardholders to US merchants with US merchant accounts.
  • US merchants may experience increased issuer declines if not using SCA.
  • US merchants will likely experience increased fraud as the pool of web sites shrinks where criminals can commit fraud and get away with it.
  • GDPR regulations for ecommerce transactions from EU cardholders to US merchants with US merchant accounts does apply; choose payment gateways that support both GDPR and 3DS v2.2.0 for maximum compliance and protection.

Which online payments are exempt from PSD2?

  • Commercial cards where there is no cardholder name, and thus no way to authenticate an individual.
  • Recurring transactions for the same amount- PSD 2 applies for the initial transaction. If the amount changes, PSD 2 applies. PSD 2 applies for Unscheduled Credential On File for each transaction unless cardholder whitelists as per next item.
  • White-lists of trusted beneficiaries- cardholders can notify their issuer to allow payments to go through without SCA after initial transaction.
  • Transactions under $30.

How can merchants get compliant with PSD2?

Merchants should use a payment gateway that supports 3DS v2.2.0, which supports Strong Customer Authentication or SCA. Visa specifically states in their rules (Table 5-17: Acquirer Support of Visa Secure by Region/Country – Requirements) that acquirers in the EU must process transactions using Visa Secure, which is their version of 3D Secure, a global protocol for securing card not present transactions. Only 3D Secure 2.x, not 1.0, meets the PSD2 requirements, with v2.2.0 being the most current as of this writing. This will get merchants compliant with PSD2.

Which payment gateways support 3DS v2.2.0?

Because the payment gateway may be one of multiple components in the checkout process it may not be on a certification list. One popular payment gateway apparently is not being updated- Authorize.net; users are advised to upgrade to Cybersource per the Cybersource link in resources below.

Historically, Europe rolls out tougher rules first and then the US. Merchants can expect SCA to be a US requirement in the future.

Want a GDPR and 3DS v2.2.0 compliant payment gateway for your business? Contact us for solutions.

Resources:

DISCLAIMER: condensed and incomplete information! Information may be quickly outdated.

Want a GDPR and 3DS v2.2.0 compliant payment gateway for your business? Call Christine Speedy, 954-942-0483, 9-5 ET.

EMVCo launches EMV® 3-D Secure 2.2.0 Testing Programme

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EMVCo has announced the publication of the EMV 3-D Secure Protocol and Core Functions Specification v2.2.0.

14 December 2018 – EMVCo today announces the publication of the EMV® 3-D Secure Protocol and Core Functions Specification v2.2.0. The updated specification includes enhancements to promote an optimised consumer experience while supporting new authentication channels when making e-commerce transactions.

EMV 3DS is a messaging protocol that promotes frictionless consumer authentication and enables consumers to authenticate themselves with their card issuer when making card-not-present (CNP) ecommerce purchases. The additional security layer helps prevent unauthorised CNP transactions and protect the merchant from exposure to CNP fraud.

Version 2.2.0 builds upon the current specification version 2.1.0 which is available on the EMV 3DS Test Platform, enabling 3DS product providers to confirm that their solutions will perform in accordance with the specification. Support of v2.1.0 is required in order to implement v2.2.0. Key updates within version 2.2.0 include:

  • Improved communication between merchants and issuers, enabling Europe’s Second Payment Services Directive (PSD2) exemptions for Strong Consumer Authentication to be applied.
  • Two new features to enable authentication for various payment scenarios including mail order and telephone order transactions: 3DS Requestor Initiated (3RI) payments and decoupled authentication – allowing cardholder authentication to occur even if the cardholder is offline.
  • Expansion of existing data elements to promote communication of pre-checkout authentication events and associated data as part of the EMV 3DS transaction from systems such as those supporting the FIDO Alliance standards.

These enhancements are available if all 3DS components involved in the transaction have updated their software to support v2.2.0.

“EMV 3DS exists to promote secure, consistent consumer authentication for e-commerce transactions across all channels and connected devices, while optimising the cardholder’s experience,” comments Stephanie Ericksen, Chair of the EMVCo Executive Committee. “Our work in this area continues to evolve to ensure we respond to new marketplace requirements. EMVCo continues to encourage the payments community to get involved and provide feedback on the EMV 3DS activity.”

Earlier this year EMVCo announced the availability of the full EMV 3DS Test Platform, which enables the functional testing of EMV 3DS solutions. Letters of Approval are currently being issued for those 3DS products that have successfully tested against version 2.1.0. A list of approved products can be found on the EMVCo website. Products submitted for EMV 3DS v2.2.0 compliance testing will also be tested against EMV 3DS v2.1.0 to receive an EMV 3DS v2.2.0 Letter of Approval. Testing support for version 2.2.0 is expected to be available mid-2019. Progress updates will be posted on the EMVCo website.
To stay informed of the latest EMVCo developments and receive advanced access to EMV Specifications and related documents, join the EMVCo Associates Programme or become a Subscriber.

American Express SafeKey for hotels

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Direct from American Express hospitality industry webinar, hotels number one protection from card not present fraud is American Express SafeKey®. SafeKey leverages the global industry standard, 3-D Secure®*, to detect and reduce online fraud by adding an extra layer of security when Card Members pay online.

How to mitigate 3rd party authorization chargeback risk? Merchant best practices:

  • Ensure the cardholder participated in the initial transactions. Safekey is the best method to prove that, making signatures irrelevant.
  • Get written authorization of what expenses the cardholder will allow.
  • Put cardholder name on the folio.
  • Show where cardholder opted in to all policies, including damages, cancellation etc.
  • Authorization must be CARD NOT PRESENT.
  • Use solution that includes cardholder name in the authorization response; retrievable record.

American Express SafeKey

How does Amex SafeKey impact the customer shopping experience? The cardholder may have some or no difference in the checkout experience, based on many factors, including prior online shopping history. The cardholder may be asked authentication question(s) to confirm it’s really the cardholder.

How does Amex SafeKey impact merchants?

  • Fraud liability for “It wasn’t me, I didn’t authorize it” goes away as liability shifts back to the issuer.
  • For business to business, where cardholder billing and shipping address frequently vary, cardholder authentication plays an important role not available with four digit CID security code validation only.
  • At this writing, American Express merchants do not receive a specific interchange discount as may be available with other card brands.

How can merchants adopt the Amex SafeKey service?

  1. Enroll your company on the American Express web site. https://network.americanexpress.com/globalnetwork/safekey/us/en/merchants-acquirers
  2. Receive e-mail from SafeKey Certification Team with your SafeKey ID and next steps.
  3. SafeKey Certification Team gets approval from Acquirer.
  4. Acquirer and SafeKey Certification Team complete required setup.
  5. Activate 3-D Secure on the application. (Ecommerce shopping cart, payment gateway, or ERP.) Both payment gateway and application must support the service.

* 3-D Secure is a registered trademark of Visa International Service Association in the United States and other countries.

Want to add American Express SafeKey to your business and get a great third party authorization form solution all included? Contact CenPOS global sales and integrations reseller, Christine Speedy, 954-942-0483 for more information.

10 Most Promising Payment and Card Solution Providers 2019

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Who made the top 10 list of of most payment and card solutions providers? The first ten companies to fork out $3000, which 3D Merchant Services declined to pay. The criteria for getting on the top ten list of anything and then to top google search results is usually all about the money, not the product. Here’s an actual offer for how to get on the top ten list, just pay the bucks and you’re in!

Greetings from MyTechMag, a technology magazine which has already proved its strong hold in various industries and technology vertical. Now MyTechMag is all set to explore the Payment industry focusing on the Payment and Card Solution Providers. With great pleasure I would like to communicate that our Editorial team has selected as one among the “10 Most Promising Payment and Card Solution Providers 2019”.

Payments are now evolving at a rapid pace with new providers, new platforms, and new payment tools launching on a near daily basis.The payments industry would be in a transformational state in 2020. The ongoing war with alternative payment channels will intensify and challenges in emerging markets would force the incumbents to take drastic measures.

I was exploring the possibility of participating in this special edition. We offer a one-page profile to all the Top 10 companies. We would be keen to feature a one-page exclusive profile about  in our upcoming Payment and Card edition. The company profile will provide an in-depth perspective of the company’s product offerings, strengths, and unique proposition. The Payment and Card special edition will be sent to 166,000 technology leaders across the industry verticals.

The Branding package is at a cost of $3,000
* would have unlimited digital and prints right for the one-page profile with Senior Executives photo.
* One Full Page color advertisement space in the magazine.
* will also receive the logo of the “10 Most Promising Payment and Card Solution Providers 2019”.
* We would be happy to host all the news from your company on our website.

This is undoubtedly going to optimize your company visibility as it will reach 166,000 senior leaders, and key decision makers across the industry. Kindly go through the same and let me know your thoughts on how you would like to take this opportunity ahead.

I look forward to hearing from you.

When you need to find the best payment processing solution or credit card processing solution, call a professional and have a conversation. How knowledgeable is that person? For web sites, does it have material relevant for your business?

Did you find this web site useful? Call Christine Speedy, PCI Council QIR certified, for all your payment processing solutions needs. Have a knowledgeable professional helping you maximize profits. 954-942-0483, 9-5 ET.