Phone vs text express checkout: Covid-19 customer pick up solutions

Businesses are changing the way they interact with customers to reduce both employee and customer exposure due to the Covid-19 coronavirus crisis. Accepting payment over the phone and delivering to cars is growing. However, there are risks and costs associated with this that can be avoided. A combination of text, chat, and artificial intelligence can dramatically improve customer engagement and satisfaction while driving down costs and increasing revenue. We put this all together with express pay checkout for a ready-to-go solution to transform operational efficiency and drive profitability virtually overnight.

FAST HELP NOW: Stop taking cards over the phone and start getting paid remotely with a one-way text or email. You’ll use the platform to send a simple request for payment or you can optionally upload an invoice. I just fixed your Covid-19 pay over the phone problem to instantly save you time and money, while improving security.

MANPOWER PROBLEMS: Working with fewer employees, whether to save money due to declining sales resulting from Covid-19 economics, or to adjust for family needs and illness, can lead to customer service issues. Longer hold times leads to even more phone calls, messages and emails as customers desperately search for answers. Takeaway: Studies show a 48% decrease in customer care costs with our recommended automation solutions. It takes just a few seconds to change customer status to ‘ready for pick up’, generating an automated text that will collect payment. That’s way faster than getting card data over the phone.

CREDIT CARD PROCESSING FEES: If your business traditionally accepts cards in person, then the merchant account is set up for RETAIL. When the acquirer does not receive EMV or swipe card data, the transaction is downgraded to the worst rate possible. Timing couldn’t be worse with new higher rates imminent. Small Business credit transactions failing to qualify for Custom Payment Service (CPS) will be assessed the Non-Qualified interchange rate of 3.15% + $0.20 effective April 18, 2020. That’s cost plus there are other fees on top of that. Regulated debit will still be .05% regardless of payment acceptance method. The Fix: Our recommended solution improves credit card rate qualification; merchants can qualify for lower rate using our express checkout vs over the phone, and fraud liability for ” it wasn’t me, I didn’t authorize” shifts to the issuer.

CUSTOMER SATISFACTION: As time goes on, people holed up at home are bound to get more anxious and testy. Nobody likes giving their card number over the phone so now you’ve got an unhappy customer regardless of what you do. They’re on their phones texting all day, and calling to sit on hold with you is annoying. Employees often resort to using their own phone devices with no oversight, creating potential liability problems. The Fix: Converse with them the way they want and customer satisfaction is proven to soar. Use a cloud platform from any device so all data is secure and compliance is managed automatically. Our recommended solution ensures texting compliance and creates on-demand searchable records. Additionally, the one click yes or no end of service satisfaction survey enables management to instantly identify problems and address them accordingly.

HOW IT WORKS FOR MANAGEMENT OVERVIEW: Add users, assign users to roles, modify existing automated message templates (or make new ones), set up hours of business, set up alerts; users can login via computer, tablet or phone app. Add a promotion and one question survey if desired. Let the automation begin!

SECURITY AND COMPLIANCE: The last thing I’d want any business to do is have employees taking card data over the phone and then key enter it into something else. There are too many things that could go wrong. One mistake and a data breach or disgruntled employee could put you out of business. The Fix: Our recommended solutions remove employee access from cardholder data and customer self-checkout is proven to be far more secure. Compliance with the latest credit card processing rules is automated. This is not the case with all remote payment solutions, many of which have not kept up with the onslaught of new card processing rules (not the same as PCI compliance), especially for storing and using stored cards. I don’t care how big they are or how recognizable their name is, many solutions are not compliant today.

DRIVE THROUGH PICK UP: A parent pays for their kids car repair. A friend wants to pick up a pet for their elderly neighbor. No problem. During checkout, your customer can designate things like a pick up time, name of pick-up person, and even add details about the car that will be picking up.

BEST USE CASES: Veterinarians, car service, truck service, anything where something is dropped off and then needs to be picked up later. Animal hospitals can deliver instructions, photos, results etc and reduce or even eliminate phone time. Restaurants may have specialized software that meets needs so I would look there first. We focus on businesses with sales are over $1M annually.

FAQ: Can I use my same merchant account? Yes. Do you offer low cost merchant accounts? Yes, submit your statements for a comparison. How do you reduce my fees if I keep the same merchant account? Proprietary patented technology dynamically optimizes every transaction to mitigate risk and qualify for the lowest fees. What payment types are supported? Paypal, Visa, MasterCard, Discover, American Express, ACH/echeck and more. Is it HIPAA compliant? Yes. What if my customer insists on paying in person? No problem. Just mark as paid when they come in. How long does it take to get set up? Usually one business day turnaround once we receive your paperwork, though it can vary. How easy is it to use? We like both our users and customers to have an ‘Apple-like’ experience; just login an go; self-serve and assisted remote training is available. How much does it cost? We have two price plans depending on your business type. Most customers are more profitable using our system so any fees are entirely offset by credit card fee savings, labor savings, and increased revenues. How long is the contract? Month to month; if you don’t like it, just cancel. We’ve never had a customer say they didn’t like it and cancel.

GET STARTED: Christine Speedy, 954-942-0483. For a fast, free checkup on your merchant account or to implement our express checkout system, contact us today.

Credit Card Processing in a Power Outage – Disaster Planning

Power outages have begun as a result of Blizzard Juno. While merchants and consumers should be home at this time, when the snow is done and people emerge to shop again, how will businesses manage accepting credit cards? The critical issues are power, telephone and internet access. Small to medium, and local retail businesses may especially lack the proper preparation.

“Sometimes a disaster is not the physical environment, but POS systems themselves,” according to Christine Speedy, a payments professional based in Florida. “A couple months ago, a client called because their 3rd party POS system went down and they were told it would be four hours before someone could bring a part to them. Luckily they had a plan B, which was to use our CenPOS mobile app with swiper that I’d recommended for hurricane season.

Backup internet access is critical:  Having multiple internet access methods is optimal so if one is down, there’s another option. For example, phone service may be down, but high speed cable internet up, or vice versa. It’s rare that phone, wireless phone and cable internet are all down at the same time.

Backup power:  How will you power devices, computers, lighting? A separate battery backup for computers can Power to recharge devices as well as power the store lights etc

Separate Point of Sale System (POS) from payments. If you can’t power your POS system, at least make sure you can accept credit card payments. Here’s some options to accept payments in a critical outage:

  • Call to a location in an unaffected area, and have someone key enter transactions into a virtual terminal. Have duplicate receipts ready for signature, and enter authorization code instead of imprinting card numbers.
  • Swipe on a mobile device
  • Call to a location in an unaffected area, and have someone send an einvoice to click and pay.
  • Text amount due and cell phone number of buyer to a location in an unaffected area, and have someone send an einvoice to click and pay.
  • Have an online pay page ready that you can refer customers to.

There’s lots of ways to be prepared, from keeping P2P encrypted card readers on hand to holding drills during slow times to test systems and readiness.

Paper backup plan: A backup plan in a computer is not very helpful if no one can turn the computer on to see the plan. Store the backup plan in notebooks in multiple locations, including off site.

Need a mobile reader as a backup? Ask about our P2P readers to ensure they’re safe and secure until you need them.

Retail store powered by OpenBravo ERP & CenPOS Launch Part 3

Part 2 of the ClearDrop and 3D Merchant Services “Pop-up store chronicles” announces the launch. On Monday, November 25, the merchant and parties on site decided it was best to take a moment to review operations and train employees instead of going live. On Tuesday, the store opened with about 80 customers in line and over 400 transactions completed that day.

In an interesting set up, the merchant is running OpenBravo with integrated CenPOS on Windows 8 tablets. The twist is that CenPOS is driving Equinox L5300 signature capture terminals instead of mobile card readers. The bump of the day was the cycle time for the call out to the payment application after a last minute change to Safari, which was not caching and thus required a load every time. By day two, this issue was eliminated with a switch back to another browser.

With the holidays and the grand opening of a new business on Black Friday, also using CenPOS with Mobile tablets running Windows 8 and driving L5200’s, I haven’t had time to update this story and provide a recap. I apologize and will have to get back to this later this month.

Introduction to CenPOS Automotive Enterprise Payment Solution Presentation

Payment innovation to improve the customer experience, including mobile payments and electronic invoices for express checkout. Inside look at how CenPOS technology choices impact F&I, Parts, Service and Operations. Must read for any dealer manager, owner, CFO and controller.

 

Every software company in the market says their innovative these days, but none of them offers the value to dealers and their customers like CenPOS.

  1. Introduction to CenPOS Automotive Enterprise Payment Solutions.  Let’s Improve the Customer Experience
  2. CenPOS At A Glance. CenPOS is an enterprise cloud payment platform that sits in front of your existing financial partners. When you make a change, It’s completely non-disruptive to operations. We simply update where route transactions are routed to.
  3. CenPOS Payment Innovation Strategy Drive merchant-centric value daily •? Increase operational efficiency •? Reduce financial expenses •? Improve customer satisfaction •? Optimize existing banking relationships
  4. Accept Payments on Mobile Devices like iPhone and Android Additional devices supported, not shown.
  5. Redefining Express checkout “Your Car is Ready” email Screenshot- landing page from text or email
  6. Commercial Account Efficiencies: Tokenization will aave about 42 keystrokes vs. fax credit card authorization form; empower customers to automatically update payment methods
  7. PCI Compliance Custom form automatically generated with each token created
  8. Automated Fee & Risk Management Graphic: Excerpt from actual dealer six month study
  9. Operations Benefits •? Standardization •? Replaces multiple payment channels- one source for reports, receipt retrieval, reconciliation •? Paperless signed receipts •? Invoice electronically- get paid faster •? Transparency– view and compare by employees, departments, and locations
  10. Proven Market Relevance with over 1,200 dealers using
  11. Popular Equipment: Signature Capture Terminals for CASHIER and F&I such as Hypercom/ Equinox L5200,  Check Scanners for CASHIER RDM EC7000/EC7000i, Epson TS1000.  Mobile Device Readers for SERVICE include ID TECH Shuttle, Two-Track Secure Mobile MagStripe Reader, iMag Pro Mobile Card. From Magtek, mobile devices include uDynamo, Magtek iDynamo.  Additional equipment supported, not shown
  12. CenPOS – No Risk Partnership, Scalable, Flexible, Free to try, Month to month, 24/7 support via phone and email
    14. Contact Don’t keep your customers waiting. Call right now to learn more Christine Speedy 954.942.0483

CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS sits in front of a customers existing merchant account and replaces outdated desktop terminals, virtual terminals, and payment gateways. Contact Christine to add CenPOS to your dealership.

Are you in the automotive industry? If you’re a CenPOS customer please write a quick review below.

Going Paperless? Signature Capture Payment Solution & Variable Recurring Billing PART 1

Yes, there is a signature capture solution that also enables merchants to securely store payment information for variable recurring payments. A business associate contacted me yesterday and said calls to both TASQ and Verifone were fruitless, but eventually she was referred to CenPOS, and then called me, her CenPOS expert. In PART 1, I summarize the point of sale options.

SIGNATURE CAPTURE PAYMENT SOLUTIONS

We support signature capture via multi-lane and mobile device. Signature capture enables merchants to reduce paper storage, support eco-friendly initiatives, and easily retrieve receipts for customer care or dispute resolution.

Multi-lane devices include the lowest cost Equinox (Hypercom) L5200 to the Ingenico new ICS series, including the ISC250.  Device differences include multi-media capabilities to display advertising messages. MRSP averages in the $900-1000 range. ingenico isc250

We have mobile apps to accept payments on iPhone, iPad, and Android. The mobile card reader hardware recommended encrypts data at the swipe head with a CenPOS key. Card data can only be read by the mobile app, not the device. Card readers are available from under $50 MSRP for non-secured, to over $100 MSRP for Magtek readers with CenPOS key.

 

iphone payment solution

What are the big differences in multi-lane vs mobile signature capture solutions?

Pin debit is only available on multi-lane devices. There are no hardware specifications yet developed for pin debit on mobile devices at this writing. (Sidenote- any mobile solution requiring a pin today is not sending the transaction to the pin debit networks.)

  • MULTI-LANE WIN: CenPOS users will save some money with pin-debit, even in the post-Durbin regulated debit environment.
  • MULTI-LANE WIN: Pin debit has a 14 day dispute period vs 120 for signature capture
  • MULTI-LANE WIN: Customer familiarity, especially over crowd
  • MOBILE WIN: Mobile hardware is a fraction of the cost; cost effective to have spares on hand.
  • MOBILE WIN: When a mobile device breaks, simply move the swiper to a new device. When a multi-lane device breaks, it needs to be sent out for repair.
  • MOBILE WIN: Use anywhere, any time, including move from desk to desk or station to station.

CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS sits in front of a customers existing merchant account and replaces outdated desktop terminals, virtual terminals, and payment gateways. Contact Christine to integrate with your Point of Sale (POS) system.