Introduction to CenPOS Automotive Enterprise Payment Solution Presentation

Payment innovation to improve the customer experience, including mobile payments and electronic invoices for express checkout. Inside look at how CenPOS technology choices impact F&I, Parts, Service and Operations. Must read for any dealer manager, owner, CFO and controller.

 

Every software company in the market says their innovative these days, but none of them offers the value to dealers and their customers like CenPOS.

  1. Introduction to CenPOS Automotive Enterprise Payment Solutions.  Let’s Improve the Customer Experience
  2. CenPOS At A Glance. CenPOS is an enterprise cloud payment platform that sits in front of your existing financial partners. When you make a change, It’s completely non-disruptive to operations. We simply update where route transactions are routed to.
  3. CenPOS Payment Innovation Strategy Drive merchant-centric value daily •? Increase operational efficiency •? Reduce financial expenses •? Improve customer satisfaction •? Optimize existing banking relationships
  4. Accept Payments on Mobile Devices like iPhone and Android Additional devices supported, not shown.
  5. Redefining Express checkout “Your Car is Ready” email Screenshot- landing page from text or email
  6. Commercial Account Efficiencies: Tokenization will aave about 42 keystrokes vs. fax credit card authorization form; empower customers to automatically update payment methods
  7. PCI Compliance Custom form automatically generated with each token created
  8. Automated Fee & Risk Management Graphic: Excerpt from actual dealer six month study
  9. Operations Benefits •? Standardization •? Replaces multiple payment channels- one source for reports, receipt retrieval, reconciliation •? Paperless signed receipts •? Invoice electronically- get paid faster •? Transparency– view and compare by employees, departments, and locations
  10. Proven Market Relevance with over 1,200 dealers using
  11. Popular Equipment: Signature Capture Terminals for CASHIER and F&I such as Hypercom/ Equinox L5200,  Check Scanners for CASHIER RDM EC7000/EC7000i, Epson TS1000.  Mobile Device Readers for SERVICE include ID TECH Shuttle, Two-Track Secure Mobile MagStripe Reader, iMag Pro Mobile Card. From Magtek, mobile devices include uDynamo, Magtek iDynamo.  Additional equipment supported, not shown
  12. CenPOS – No Risk Partnership, Scalable, Flexible, Free to try, Month to month, 24/7 support via phone and email
    14. Contact Don’t keep your customers waiting. Call right now to learn more Christine Speedy 954.942.0483

CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS sits in front of a customers existing merchant account and replaces outdated desktop terminals, virtual terminals, and payment gateways. Contact Christine to add CenPOS to your dealership.

Are you in the automotive industry? If you’re a CenPOS customer please write a quick review below.

Auto Dealership Trends 2013: Satisfying Gen Y by speeding up the payment process

How are you using innovative technology to connect with Gen Y buyers? This generation of 18-32 year-olds covet technology, yet I’m astounded by the volume of auto dealerships that are still operating the same way as 10 and even 20 years ago with respect to accepting payments. I recently visited a busy dealership in Maryland. Bustling with activity would be an apt description. Getting everyone in was fast and efficient. Checking customers out, not so much.

Service advisors work their butt off to give customers a great experience. And then what happens? Customers are sent to the dreaded cashier line where the wonderful happiness diminishes a bit more with each minute they wait, or worse, when they overhear another customer loudly complaining about a negative experience. The service advisor loses control of the future customer survey the minute the customer must interact with another employee before leaving the facility.

I understand why a dealer might hesitate to expand who accepts payments. The last thing a a business owner wants is to increase risk by having more people handling cash, credit cards and checks. Everything that person does at checkout can impact EBITDA. Yet dealers will often try to eliminate cashier lines first by allowing service advisors to accept credit cards.  The typical “innovative” web-based solution simply replaces a dial-up credit card terminal with a card reader, and doesn’t address the potential negative impact on EBITDA.  Further, each user will print an end of day report and put all the receipts in an envelope. The controller then has significantly more daily reports to reconcile,  more piles of paperwork to store, and more challenges finding receipts for customer disputes. Giving service advisors a card reader with a virtual terminal is not an innovative solution to satisfy Gen Y, nor to drive higher profitability!

Here’s how dealers using CenPOS, a cloud payment processing solution, are meeting Gen Y needs:

  • In-store, each service advisor and F&I manager has their own credit card terminal to check-out customers.  A critical differentiator, CenPOS automatically drives all customer and cashier/user actions to mitigate fraud risk, mitigate future dispute risk, and optimize interchange rate qualification, the largest expense associated with accepting credit card payments. For example, CenPOS will typically increase pin-debit vs signature debit from less than 10%, to over 75%. (See related articles for benefits.)
  • Parts managers quote prices over the phone then immediately send a request for payment via text or email. The customer clicks the link to a unique secure  web page, pre-filled with sale information for faster checkout. The customer enters payment information, or chooses a stored payment method (the TOKEN tab) if they’re a regular customer that previously saved their payment information. Pick-up or delivery is then expedited.
    rsecure equest a payment
  • Service advisors are delivering invoices via email and text to customers who want to pay before pick up. The customer can click and pay, including selecting a stored payment method.  Pick-up is expedited on arrival. During regular hours, the service advisor can quickly hand over the keys and send customers on their way.  After hours, anyone in the dealership can hand over the keys and paid invoice. This is especially helpful with dealers near colleges; college students often have parents paying the bill.

By combining a single platform for all payment acceptance points with electronic signature receipts, and remote access to all data, controllers gain efficiencies even when the number of users who accept payments grows ten-fold, or more. Satisfying Gen Y with CenPOS technology, will also satisfy operations, and ultimately, the dealer-owner.

About CenPOS “Creating efficiencies through payment innovation”
Founded in 2009, Miami-based CenPOS is a SaaS payment technology provider. CenPOS is an intelligent payment processing network that streamlines the payment experience for businesses and consumers by using state-of-the-art technology to replace inefficient, outdated payment systems.

About Christine Speedy, blog author. Christine is an authorized CenPOS reseller and has been helping automotive dealer groups improve the customer experience since CenPOS launched. Global Sales: Christine Speedy (954) 942-0483.

Dealer Solutions brochure

 

 

 

 

 

Reynolds and Reynolds launches Automotive Retail Management Systems

Reynolds and Reynolds Introduces the Next Generation in Automotive Retail Management Systems, ERA-IGNITE. Graphical Architecture Makes ERA®-IGNITE Applications Easier to Learn and Navigate for Dealership Personnel. ERA-IGNITE Helps Dealers Reduce Keystrokes and Screen Views.

DAYTON, OHIO – FEBRUARY 14, 2010 – The Reynolds and Reynolds Company today announced introduction of the next generation in automotive retail management systems: ERA®-IGNITE. Built on the core foundation and software of the Reynolds ERA® system, ERA-IGNITE features an advanced graphical user interface and architecture that helps dealerships improve the productivity of their employees and the profitability of their operations.

“ERA-IGNITE is designed to take advantage of ERA’s central database of all the business activity in the dealership,” explained Jon Strawsburg, vice president of Product Planning at Reynolds. “It drives efficiency in dealership operations. It drives more money to the dealer’s bottom line. And, most importantly, it extends beyond the traditional core DMS functions of payroll, parts, and accounting – into a full-fledged retail management system to provide our customers with greater access to the information in the ERA database and offer them greater functionality and flexibility in how they use the system to manage and grow their business.”

ERA-IGNITE offers dealerships the tools to:

  • Work more efficiently with streamlined applications that leverage the capabilities of a graphical user interface (GUI) to reduce the number of keystrokes and screens it takes to perform core business transactions.
  • Work faster with a familiar Windows® point-and-click environment, including drill-down fields and hyperlinks.
  • Work more effectively with more business information available at users’ fingertips.

“One of the real advantages of ERA-IGNITE is that we’ve retained the underlying architecture and logic of ERA so that if you’re used to doing tasks in a certain sequence, that application logic still holds. We’ll just get you there faster, with fewer key strokes and screens,” Strawsburg said. “That also means a dealership’s employees don’t have to learn an unfamiliar application, which makes the move to ERA-IGNITE smoother and easier. Dealers can adopt ERA-IGNITE application-by-application at their own pace, without disrupting their business or buying a completely new system.”

Strawsburg concluded: “Initial customer reaction to ERA-IGNITE has been outstanding, and we anticipate a lot of interest at the 2010 NADA Convention around ERA-IGNITE. We’re also enthusiastic about taking the signature Reynolds and Reynolds product – ERA, which is the most widely used system in the industry – and extending its strength well into the future.”

About Reynolds
Reynolds and Reynolds is the automotive industry’s leading provider of automobile dealership software, services, and forms to help dealerships improve business results. The company is headquartered in Dayton, Ohio, with major operations in Houston and College Station, Texas, and Celina, Ohio. (www.reyrey.com)