With US EMV adoption well under way in the US, merchants are in the next phase of decision making for their EMV environment, for those terminals and solutions that support it. Should I force chip and pin when the issuer supports it, or should I allow chip and choice? It’s a tough decision and the answer is not the same for everyone.
Point-of-Sale (POS) systems vary in both implementation and capability. For example, a salesperson for a popular POS solution I spoke to told me they don’t support chip and pin. He actually said, “Since debit card processing costs are the same either way now with regulated debit, pin doesn’t really matter any more anyway.” Not true.
Consider the implications for a specialty retail environment with higher average value transactions, such as building supply, automotive parts, and electronics.
|RETAIL: HIGH VALUE
||FORCED CHIP & PIN||CHIP & CHOICE|
|PROS||Maximize profit potential 3 ways: highest security supported to shift counterfeit fraud to issuer; Even with regulated debit, there’s some financial differential for sending transactions via debit network, though vastly decreased. Finally, not all debit is regulated, and costs do vary.||Less friction at the point of sale, faster checkout.|
|CONS||While consumers know their debit pins, studies estimate consumers’ knowledge of credit card PINs at 5-10%. What is financial impact if customer cannot recall pin, fallback to signature is not allowed, and customer has no other payment method?||Potential losses based on US EMV liability shift rules which require the highest level of security to shift back to issuer; may vary by brand for counterfeit, lost and stolen cards.|
As with everything EMV, there are many moving parts to certifications for chip card acceptance. In order to have a choice, the merchants ecosystem from terminal to payment gateway, if applicable, acquirer, etc must all support it, which may be a tall order.
IMPORTANT: This article highlights a few items and does not cover all brand, business type, transaction type, card type, nor reasons for determining liability. Refer to various card brand core manuals or your acquirer for more specific details about EMV and card acceptance rules.
RESOURCES & ARTICLES AROUND THE WEB
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Chip & PIN vs. Chip & Signature
Best article for thoroughness. October 2014 http://krebsonsecurity.com/2014/10/chip-pin-vs-chip-signature/
Chip-and-PIN, or Chip-and-Choice?
Worth a look. February 10, 2014, By David Lott, a retail payments risk expert in the Retail Payments Risk Forum at the Atlanta Fed. http://takeonpayments.frbatlanta.org/2014/02/chip-and-pin-or-chip-and-choice.html
Chip & Choice Keeping Security Flexible
From Visa web site today, great illustration on impact of choices in different market segments. https://www.visa.com/chip/clients-partners/issuers/credit-card-chip-technology/chip-and-pin-choices.jsp
Chip-and-PIN vs. ‘chip-and-sig’
“What’s the difference? What separates the two is how each is authenticated at the register. Chip-and-PIN cards require a personal identification number to be entered to complete a purchase, much like how many debit card transactions are carried out now with magnetic stripe cards.” Read more: http://www.bankrate.com/financing/credit-cards/chip-and-pin-vs-chip-and-sig/#ixzz4ALnUjB9D
Visa Core Rules AND OTHER CARD BRAND RULES