{"id":5573,"date":"2019-10-19T16:34:00","date_gmt":"2019-10-19T21:34:00","guid":{"rendered":"https:\/\/3dmerchant.com\/blog\/?p=5573"},"modified":"2021-12-03T03:21:33","modified_gmt":"2021-12-03T08:21:33","slug":"xtime-cenpos-auto-dealerships","status":"publish","type":"post","link":"https:\/\/3dmerchant.com\/blog\/merchant-processing-industry-news\/xtime-cenpos-auto-dealerships","title":{"rendered":"Xtime, CenPOS Bring Better Streamlined Service Check-Out to Auto Dealerships"},"content":{"rendered":"\n

Consumers save time by making online and in-lane payments directly through Xtime<\/em><\/p>\n\n\n\n

REDWOOD CITY, Calif., Oct. 17, 2019  \u2014<\/strong> Dealers using Xtime can now leverage the payment processing capabilities of CenPOS, which is now part of Elavon, to customers creating an enhanced vehicle ownership experience through quicker online and in-lane payment options.<\/p>\n\n\n\n

The CenPOS payment solution integrates into Xtime\u2019s Spectrum Platform<\/a>, which makes it easier to capture and report customer payments efficiently either in the service lane from a tablet device or any service department workstation. All U.S. and Canada-based franchise dealership customers can immediately use the CenPOS payment functionality, creating more convenient, reliable payment options without requiring a significant investment or process change.<\/p>\n\n\n\n

\u201cGiving our service advisors the ability to own the experience from start to finish on one platform is pivotal in the way we intend to do business in the future,\u201d said Chance Wiseman, fixed operations trainer at Del Grande Dealer Group in San Jose, Calif. \u201cThis one key change in technology will drastically streamline the active redelivery process. Another opportunity Xtime is providing us to exceed our customers\u2019 expectations.\u201d<\/p>\n\n\n\n

CenPOS<\/a> provides dealership customers with more control over their experience. With the choice to make payments remotely thorough their computer and smartphone, or onsite at the dealership with the new and improved Xtime Engage Tablet Reception application, customers can pay as they choose.<\/p>\n\n\n\n

\u201cDealers should look at the service experience they are offering their customers in order to drive greater customer loyalty and retention,\u201d said Tracy Fred, vice president and general manager of Xtime. \u201cThe powerful combination of CenPOS and Xtime\u2019s single platform gives both service management and advisors a more streamlined and easy-to-use solution that meets consumers\u2019 demands and saves them time and energy throughout the entire service experience, from write-up to payment.\u201d<\/p>\n\n\n\n

An efficient check-out process is also critical to keeping consumers happy and coming back. Consumers who are most satisfied spend 2.5 hours or less at the dealership for service.1<\/sup> As a result of this new integration, dealers interested in using Xtime\u2019s Engage<\/a> payment solution will soon have their choice of multiple merchant processing providers.<\/p>\n\n\n\n

\u201cWith extensive expertise in providing payments for the auto industry, together with Xtime, we can offer rich, secure solutions that are specific to the needs of this industry,\u201d said Joey Orozco, director of business development, CenPOS. \u201cBy streamlining service check-out, dealerships can increase customer satisfaction and save their customers valuable time.\u201d<\/p>\n\n\n\n

For more information, click here<\/a>.<\/p>\n\n\n\n

1<\/sup> 2019 Cox Automotive Service Industry Study<\/p>\n\n\n\n

About CenPOS:
<\/strong>CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS\u2019 secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant\u2019s banking relationships.<\/p>\n\n\n\n

About Xtime
<\/strong>Xtime increases customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving customer satisfaction and retention drives dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand \u2013 an experience which emphasizes value, convenience and trust.<\/p>\n\n\n\n

Xtime books 52 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs<\/a> have chosen Xtime to drive that same type of success for their businesses, converting more than $13 billion in service revenue annually for more than 7,500 dealerships.<\/p>\n\n\n\n

About Cox Automotive
<\/strong>Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. The global company\u2019s 34,000-plus team members and family of brands, including Autotrader\u00ae, Clutch Technologies, Dealer.com\u00ae, Dealertrack\u00ae<\/a>, Kelley Blue Book\u00ae, Manheim\u00ae, NextGear Capital\u00ae, VinSolutions\u00ae, vAuto\u00ae and Xtime\u00ae, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned,\u00a0Atlanta-based company with revenues exceeding\u00a0$20 billion.www.coxautoinc.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Consumers save time by making online and in-lane payments directly through Xtime REDWOOD CITY, Calif., Oct. 17, 2019  \u2014 Dealers using Xtime can now leverage the payment processing capabilities of CenPOS, which is now part of Elavon, to customers creating … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[125,214,10],"tags":[551],"class_list":["post-5573","post","type-post","status-publish","format-standard","hentry","category-cenpos","category-dealer-services","category-merchant-processing-industry-news","tag-cenpos"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t