U.S. Bank has earned the top spot in the inaugural J.D. Power U.S. Merchant Services Satisfaction Study for 2020, with an overall score of 882. In addition to the top overall satisfaction ranking, U.S. Bank had the highest ranking in two key categories: cost of service, and security and chargeback management.
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U.S. Bank utilizes Elavon, its global merchant processing subsidiary,\n to complement the services it provides to small business owners for \naccepting payments in stores, online and by mobile device.
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\u201cIt is gratifying to see that our customers are satisfied with the \nexperience they have with U.S. Bank,\u201d said Shailesh Kotwal, vice chair \nand head of Payment Services at U.S. Bank. \u201cOur employees are focused on\n the customers, listening to their needs and delivering a unified \nexperience whether it\u2019s a bank account, merchant processing, a loan or a\n combination of services, with the speed and security they deserve and \nexpect.\u201d
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J.D. Power also found merchants that utilize eCommerce as their \nprimary sales channel have higher satisfaction. U.S. Bank has been \ninvesting in its Elavon business with the specific intent to enhance the\n eCommerce experience and integrate payment capabilities with software \nthat businesses use for other purposes, such as inventory or payroll.
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In the last 18 months, U.S. Bank and Elavon have announced \nacquisitions of Electronic Transaction Services (ETS) in Virginia, \nCenPOS in Miami, talech in Palo Alto, Calif., Payius in Sweden and Sage \nPay in the UK. Elavon also became part owner in Poynt, a smart terminal \nprovider that can accept multiple forms of payment and integrates with \nother software to provide useful data to the business.
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\u201cWe\u2019re fortunate to have a strong Payments business and deep \nexperience in this industry,\u201d Kotwal said. \u201cU.S. Bank is a great choice \nfor businesses looking for a financial partner that understands their \nneeds and has capabilities to help them take money in and make payments \nto their vendors quickly and seamlessly.\u201d
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U.S. Bancorp, with more than 70,000 employees and $495 billion in \nassets as of December 31, 2019, is the parent company of U.S. Bank \nNational Association, the fifth-largest commercial bank in the United \nStates. The Minneapolis-based bank blends its relationship teams, \nbranches and ATM network with mobile and online tools that allow \ncustomers to bank how, when and where they prefer. U.S. Bank is \ncommitted to serving its millions of retail, business, wealth \nmanagement, payment, commercial and corporate, and investment services \ncustomers across the country and around the world as a trusted financial\n partner, a commitment recognized by the Ethisphere Institute naming the\n bank a 2019 World\u2019s Most Ethical Company. Visit U.S. Bank at usbank.com\n or follow on social media to stay up to date with company news.
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The bank also had the highest ranking in two key categories U.S. Bank has earned the top spot in the inaugural J.D. Power U.S. Merchant Services Satisfaction Study for 2020, with an overall score of 882. In addition to the … Continue reading