CenPOS is easy to implement and this overview is for ‘card not present’, or CNP, where the customer is not in the office to make a payment. Three popular CNP uses are reviewed, including getting started with the virtual terminal, the hub of all payment activity. Additionally, setting up a web pay page and EBPP are included. This overview assumes CenPOS is connecting to your current merchant account.
NEEDS REVIEW: How will you use the many tools available? Who will be the key users?
- Complete the application. Like a merchant account application, CenPOS requires ownership information to meet US Patriot Act requirements.
- IRS W9 form
- Copy of Voided check or bank letter
- Credit card processing is standard. Ask your processor “what front-end are you using for my merchant account?”. The ‘front end’ is basically a network pipe to communicate. The answer will be something like– First Data North, First Data South, Paymentech Tampa, Tsys etc.
- Check processing services: Do you need remote deposit capture, check guarantee, check 21, or ACH/echeck? Advise of existing processor & services or new needs.
SET-UP: 1-5 days
- CENPOS: Based on your ‘front-end’ we’ll provide you with a TID (terminal identification) request for your processor and a key contact for your account set up.
- MERCHANT: Call your agent or the number on your merchant statement for the TID request. TID’s are normally free to set up and your processor will give you a response in 1-3 business days that it’s ready. It may be as simple as an email- “TID002 is ready”.
- MERCHANT: Inform CenPOS when TID is ready and forward response sheet if they send you one.
- MERCHANT: contact your bank to have ACH block released for CenPOS monthly fees.
- CENPOS: Account boarding is completed. Email generated for master administrator. Self-paced training checklist delivered (Exclusively from Christine)
- MERCHANT: Obtain an SSL certificate* if you do not have one and will be using a webpayment page.
MERCHANT FINAL STEPS BEFORE FULL LAUNCH:
- MERCHANT: Process 1 transaction and validate through deposit to bank
- CENPOS: Remotely review (webex or similar) risk management tools with merchant (covers current gap not in online help, but coming soon). Recommended immediately if multiple people will be processing transactions, otherwise can be deferred to a later date.
- MERCHANT: Add additional users to the platform, assign permissions
- MERCHANT: Confirm users have completed training checklist
- Where do you want your payment page to reside? Some firms create a subdomain just for payments, some put a pay link in their navigation. Discuss with your webmaster and billing staff what’s best for you.
- Do you want a special web page to appear after they’ve submitted payment? You’ll need to create the page and note the URL to begin. (Webmaster)
- Install an SSL certificate. Client payment data is input within the CenPOS SSL protected fields, however, the merchant should have their own SSL for other reasons, including so that the customer will see the little lock on their browser. Contact your webmaster if you need one.
- Create a ‘user’ for web payments, such as ‘webpay’. When you review reports, you’ll be able to easily distinguish which payments were from an employee and which were from customers self-paying.
- Login to the web paypage administrator to define data elements that you want to capture, modify labels and more. Upon completion, note the html needed for your web page.
- Add the html to your web payment page.
- Optionally add a note on your invoices they can now pay online.
- CenPOS: provide standard invoice requirements
- MERCHANT: Send 10 invoices to CenPOS for analysis
- MERCHANT: Send your SMTP info for sending emails.
- MERCHANT: What is the ‘name’ and email address you want to send from? example: Billing email@example.com.
- MERCHANT: What is your estimated volume per month? Would you prefer to batch upload invoices, or send to a printer?
- CenPOS will ‘learn’ and map your invoices.
- CenPOS will send you a custom printer to install, just like installing any other printer on your computer. However, the CenPOS printer is a virtual printer that delivers your invoices to our system for distribution and management.
MERCHANT POWER CENPOS USERS:
- Login to Dashboard on regular schedule
- Create custom Key Metric Indicator (KEI) reports, with automated email distribution
- Create automated real time alerts for various transaction types (risk management, customer satisfaction/dissatisfaction)