Ingenico telium vs Equinox signature capture terminals review

Aside from specifications, what’s the real user experience of these terminals? Signature capture terminals are rapidly growing with the increase in low cost cloud payment technology to run them. This article compares actual user experience differences. The Equinox L5200 and L5300 and the Ingenico ISC 250 touch and ISC 350 touch review highlights are below.

Ingenico, Verifone, and Equinox (previously Hypercom) are the top three terminal suppliers in the USA, per the US Department of Justice in 2011.  (Verifone wanted to buy Hypercom). They’re likely leaders for signature capture terminals. Hypercom is credited with inventing credit card terminals, changing the world forever. The equipment listed here was designed to be future proof; they’re made to support current and future payment types without the need to replace equipment.

The ISC 250 is the little brother to the ISC 350. The L5200 is the little brother to the L5300. Other than the screen size and physical footprint, the units are nearly identical. Merchants have been quite happy with the cheaper (smaller) terminals. NOTE: IMAGES ARE NOT PROPORTIONALLY SIZED TO SHOW DIFFERENCES IN ACTUAL SIZE.

ingenico isc 250 signature capture terminalmulti-lane signature capture terminal l5200Equinox L5200- aboveingenico iSC350 terminalL5300 signature capture terminal

ITEM INGENICO ISC Touch 250 EQUINOX L5200- BEST BUY INGENICO ISC Touch 350 EQUINOX L5300
Pricing* MSRP $891 with key injection, all cables, 1 year manufacturer warranty. Swivel stand $89 extra. Estimated final price $775 with key injection, all cables, standard 3 year manufacturer warranty, optional NFC, and optional 3 year overnight replacement included. Estimated MSRP $991 with key injection, all cables, 1 year manufacturer warranty. Swivel stand $89 extra. Estimated final price $875 with key injection, all cables, standard 3 year manufacturer warranty, optional NFC, and optional 3 year overnight replacement included.
Memory internal: 128 MB flash NAND, 64 MB SDRAMexternal: supporting up to 32 GB internal: 256 MB Flash, 128 MB SDRAMexternal: MicroSD port internal: 128 MB flash NAND, 128 MB SDRAMexternal: supporting up to 38 GB SAME AS L5200
PROCESSOR
  • main: Thunder (ARM9), 450 MIPS
  • crypro: Booster (ARM7), 50 MIPS
  • 400 mhz, 32 bit
  • video decoder
  • same as ISC 250
  • SAME AS L5200
Display Color: YesSize 4.3”Resolution: 480 x 272Touch screen: Projected capacitive technologyFinger and stylus touch Color: WQVGA, 18-bit, 256KSize 4.3” diagonal display, LCDResolution: 480 x 272 pixels Color 240K colorsSize 5.7”Resolution: 640 x 480, 4:3Touch screen: Projected capacitive technology;Finger and stylus touch Color: WQVGA, 18-bit, 256KSize 5.7” LCDResolution: 640 x 480Touch screen: Integrated capacitive, glass top makes screen brighter and scratch resistant.Optional decorative bezel
Card Reader Standard: MagStripe, Signature Capture. EMV Chip & PIN, Chip & Sign, NFC contactless capable;
NFC supports new payment options including ewallets.
Standard: MagStripe, Signature Capture. EMV Chip & PIN, Chip & Sign capable;  Optional NFC Contactless, supports new payment options including all major ewallets.
Same as ISC250 SAME AS L5200
PCI & APPROVALS PCI PTS V3
  • PCI PTS 3.x certified
  • EMV levels I & II
  • Interac
  • PCI Pin 2.0
  • Normative Annex A
PCI PTS 2.x certified
  • SAME AS L5200
Pin debit
  • Optional shield
  • Remote Key Injection service
  • Integrated shield
  • X509 standard public key for device and server authentication, firmware and forms authentication, SSL comm, and remote key injection
  • same as ISC 250
SAME AS L5200
Communications USB 2.0, RS232, ethernet USB and powered USB, RS232, ethernet same as ISC 250 SAME AS L5200
OTHER
  • Lies very flat. Merchants may need to purchase an optional fixed base and stand to secure device on an angle for viewing. Consider whether this is desirable for the surface where payments are accepted.
  • Requires external power supply. It’s not a single cord but a multi-part power system that increases cable monsters and and troubleshooting problems.
  • Built in angle usually eliminates need for special stand.
  • Powered by communication method- no extra power supply (more cables) needed
  • Innovative pen bracket system keeps pen securely attached to terminal, reducing repairs and support calls. (Manufacturer statement matches our real world customer experiences.)
  • Nice size color display and lowest price signature capture terminal!
  • Glass really does make display pop and mitigate risk of ink and scratch damage.

 

  • No experience to report.
  • Requires external power supply.
  • SAME AS L5200
  • Buy the L5300 if you have the space and you want a bigger screen. Otherwise the L5200 is suitable for almost any merchant. 99% of my customers buy this unit.

 

SAM = Secure Access Module slots

* Prices include power supply, cables, software loading, debit key injection, and everything physical needed to plug in the machine and run it.

Merchants also need a payment gateway, such as CenPOS, to securely accept payments and run the terminals. The gateway may enable users to login to a secure web page to process payments; others may require integrated POS software.

MANUFACTURE WARRANTY & REPAIR NOTICE: Because these devices are more like computers than older style terminals, it’s recommended merchants purchase either an overnight replacement solution or have additional units on hand as a back up.

  • The typical manufacturer time to repair units under warranty is 8 weeks.
  • The typical cost to diagnose a unit problem not under warranty is $150.
  • Overnight repair service must be purchased at the same time the unit is purchased. Costs range up to $299 per unit.

Data obtained from publicly available information on the respective manufacturer web sites as of March 2014. In some cases, data was not readily available to compare the exact features, however, the terminal may have them. Merchants are encouraged to conduct their own research for comparative information not covered here and for general fact checking.

SPECIAL NOTICE REGARDING EMV

Although all terminals were designed to be future proof, they do not support all features out of the box. To accept EMV chip cards, the gateway must certify the terminal to each processor; the same applies for P2PE encryption. Due to the expense and other reasons, some terminals may never be certified for EMV or P2PE.