CAPK expired error messages on VeriFone EMV terminals

Getting a VeriFone EMV Vx520, FD55, Vx510, Vx570 CAPK expired error message? Visa has extended the EMV key’s expiration date from 12/31/2015 to 2022, and the terminal must be updated.

VX520 emv NFC verifone terminal

OPTION 1: UPDATE CAPK FILE ONLY via partial download

For the Vx520, Vx510, Vx570, start from the main screen (Sale/Refund/Void):

  • Press the ENTER button
  • Press F2 for setup
  • Enter the password *
  • Press ENTER
  • Press YELLOW Cancel button
  • Press far left PURPLE button (scrolls you through the menu)
  • F3 button should be “EMV Key Update” PRESS F3 (if you don’t see EMV Key Update, continue to scroll to find it)
  • The terminal will connect for the update and reboot to the main screen.

For the FD55, start from the main screen (Sale/Refund/Void):

  • Press the ENTER button
  • Press 1 for setup
  • Enter the password *
  • Press the ALPHA button 5 times
  • Press 3 for EMV Key Update
  • Press 1 to confirm update
  • The terminal will dial out, get the update and reboot to the main screen.

OPTION 1: FULL DOWNLOAD. In some instances the CAPK instructions listed above may cause the terminal to freeze or go into a constant reboot. If this should happen, please perform a full download of your terminal’s application and update the CAPK files immediately thereafter (standard step as part of the download process).

If you haven’t already downloaded the EMV file, then you do not need to download the CAPK update, as the file is included as part of the standard download process. For additional information about downloads, click here for the Verifone VX520 Reference Guide. (PDF download from Verifone web site)

*Contact your merchant services relationship manager or the help desk phone number on your merchant statement for support.