American Express SafeKey Video and B2B tips

American Express SafeKey® leverages the global industry standard, 3-D Secure®*, to detect and reduce online fraud by adding an extra layer of security when Card Members shop online. Merchant and customer experience answers in this article.

American Express SafeKey

 

How does Amex SafeKey impact the customer shopping experience? The cardholder may have some or no difference in the checkout experience, based on many factors, including prior online shopping history. The cardholder may be asked authentication question(s) to confirm it’s really the cardholder.

How does Amex SafeKey impact merchants?

  • Fraud liability for “It wasn’t me, I didn’t authorize it” goes away as liability shifts back to the issuer.
  • For business to business, where cardholder billing and shipping address frequently vary, cardholder authentication plays an important role not available with four digit CID security code validation only.
  • At this writing, American Express merchants do not receive a specific interchange discount as may be available with other card brands.

How can merchants adopt the Amex SafeKey service?

  1. Enroll your company on the American Express web site. https://network.americanexpress.com/globalnetwork/safekey/us/en/merchants-acquirers
  2. Receive e-mail from SafeKey Certification Team with your SafeKey ID and next steps.
  3. SafeKey Certification Team gets approval from Acquirer.
  4. Acquirer and SafeKey Certification Team complete required setup.
  5. Activate 3-D Secure on the application. (Ecommerce shopping cart, payment gateway, or ERP.) Both payment gateway and application must support the service.

* 3-D Secure is a registered trademark of Visa International Service Association in the United States and other countries.

Have a question about how to add to your business? Contact CenPOS global sales and integrations reseller, Christine Speedy, 954-942-0483 for more information.

Payment Services for Microsoft Dynamics

Accept debit and credit cards directly from Microsoft Dynamics AX, now Dynamics 365, and other payment types. An alternative to Microsoft Payment Services, which is end of life December 31, 2017, offers many new features and benefits, including more payment types.

Your customers don’t pay just with credit and debit cards, so why limit their options? The new alternative payment services for Microsoft Dynamics® ERP supports debit and credit cards, ACH and check, cash, wire, and Paypal, depending on the sales channel. With native integration into Dynamics AX 2012 R3, increase efficiencies without ever leaving your AX screen, while also minimizing PCI scope and burden.

FEATURES:

  • Process authorizations, payments and credits in Accounts Receivable:
    • Sales Pickup – Will call, partial order as well as full delivery
    • Journal Entry for Project
    • Free Text Invoices
    • Return Orders
    • Credits, partial credits
    • Sales Orders – Cash and carry
  • Authorize, capture, refund, reverse and more options for credit card payments with Visa, American Express, MasterCard, Discover, etc.
  • Universally compatible with your financial partners including First Data, Chase Paymentech, Moneris, Tsys, Global, and many others in USA and globally.
  • Point to Point Encryption (P2PE) all sales channels, including Virtual Encrypted Keypad for staff key-entered transactions.
  • Tokenization for ACH and credit card recurring transactions, including installment, variable installment, unscheduled stored on file and fixed recurring.
  • EMV chip and pin (yes, both!); certifications may vary by acquirer.
  • 3-D Secure Verified by Visa, MasterCard Secure Code and American Express Safekey; certifications may vary by acquirer.

BENEFITS:

  • Increase approvals and profits with 3-D Secure for card absent customer payments.
  • Increase approvals and profits with EMV for retail customer payments.
  • Increase cash flow and improve customer experience with Electronic Bill Presentment and Payment, including customer portal to view and pay invoices.
  • Tighter financial controls with all payment types and all sales channels supported in one integration, even third party shopping carts.
  • Reduced PCI Compliance burden with payments segregated from applications; Links for you to validate Level 1 PCI Compliance, QIR, Visa Global Registry etc.
  • Compliance automation, including with the plethora of new card acceptance rules related to authorization validity and stored card authorization acceptance.


Christine Speedy, CenPOS global sales and integrated solutions, 954-942-0483. CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement.
CenPOS automates complex payment processing, creating efficiencies through innovation.

Dynamics AX Online Payment Services Expiring – Replacement

Dynamics users will need to make a major update soon. Effective January 1, 2018, Payments Services for Microsoft Dynamics ERP Payment Services, including any versions of Microsoft Dynamics AX, will be discontinued and users will be unable to process credit or debit transactions after December 31, 2017. CenPOS, an enterprise payment engine, offers an integrated alternative that works seamlessly with both AX and third party applications like Magento ecommerce.

Vendor selection for replacing Payments Services will directly impact profits, efficiency and customer experience. For example, how customers receive, retrieve, and pay invoices are all part of the payment processing ecosystem. Businesses will need an Integrated Service Vendor (ISV) with a PCI Compliant integrated payment gateway. Solution functions, and how they interact with Dynamics AX, varies widely by integration.

Payment processing is a specialized niche that ERP, ecommerce, and business consultants rarely have the in-depth knowledge to advise businesses of best options. In fact, significant new changes have been announced; for example, new requirements for recurring billing to include a unique reference to the initial authorization.

“The Payment processing knowledge gap has been exacerbated by an onslaught of new financial, card brand, and compliance rule changes that show no sign of letting up.” Christine Speedy, CenPOS

CenPOS, an enterprise payment gateway and merchant centric cloud processing platform, is an industry leader in payment processing globally. One of the first to market with both US EMV chip and pin, the CenPOS omnichannel solution maximizes cash flow and profits across all sales channels while improving the customer experience.

CenPOS Dynamics AX Fast Facts:

  • Accounts Receivable Flexibility: Process authorizations, payments and credits:
    • Sales Pickup – Will call, partial order as well as full delivery
    • Journal Entry for Project
    • Free Text Invoices
    • Return Orders
    • Credits, partial credits
    • Sales Orders – Cash and carry
  • Reconciliation Efficiency: automatic daily settlement, single deposit (dependent upon processor setup)
  • Payment types: Accept Check, ACH, credit card, wire, cash, Paypal (Varies by sales channel)
  • Sales Channels; Retail (US & Canada EMV), Electronic Bill Presentment & Payment (includes hosted customer invoice portal and automated collections), Ecommerce, Online Payments, other
  • Compatibility: Agnostic- works with most processors, including First Data, Chase Paymentech, Moneris, WorldPay and others.
  • B2B: Certified for level III processing all channels, including retail, a critical element in managing interchange rate qualification, the biggest cost of credit card processing.
  • Availability: Global

See CenPOS Dynamics AX integration in action here: video overview

CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. CenPOS’ secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships.

CenPOS SALES CONTACT: Christine Speedy, cspeedy AT cenposreseller.com 954-942-0483. Dynamics consultants encouraged to contact us to learn more.

Link: Microsoft Official Notice

Dynamics AX Customer Payment File Import

To apply payments received from customers to matching invoices is easy with our Microsoft Dynamics AX 2012 payment processing module, no customization required. Automating payment processing, including journal entries, is essential to maximizing efficiency and accuracy. Other solutions usually only address part of the payment acceptance cycle; now with one module, revenue from all sales channels are processed and matched to your invoices.

PAYMENT TYPES: Accept cash, credit card, wire, Paypal, ACH, Remote Deposit Capture.

SALES CHANNELS: Ecommerce, Retail (US and Canada EMV), Electronic Bill Presentment and Payment (EBPP or EIPP), Lockbox and others.

While using a lockbox service is an option, is it necessary? With integrated EBPP, your clients can view and pay multiple invoices electronically with your preferred payment methods. A key to EBPP adoption is reducing friction, and with the capability for recurring customers to pay via text or email in just 2 clicks is powerful enough to drive high adoption and fast payments almost immediately. If you do receive payments in the mail, Remote Deposit Capture and batch upload capability are available.

Collections are automated on your schedule; many solutions are limited in this respect, increasing DSO due to “first of month” statement delivery or other limitations. For those customers that run into credit issues, users can set up an automated collections schedule- any amount, any dates.

Looking for Dynamics AX solutions to improve your accounts receivable and overall treasury management? Contact us today.

 

 

Increasing B2B Loyalty With Improved Customer Experience

b2b einvoiceThe last mile in any business to business transaction, collecting payment, can be a point of friction or a seamless part of a great buying experience. Too often, its the former due to a multiple roadblocks including paper invoicing, and accounts receivable staff availability for time zone differences.

Established family businesses often have the same customers for generations and they’re fiercely loyal. Or are they? In a Bain & Company survey of 290 executives in B2B industries throughout 11 countries, 68% of respondents said customers are less loyal than they used to be. Technology can be a game changer for increasing loyalty.

Common business to business billing scenarios for distributors without ecommerce capabilities:

  • Distributor A sends invoices via text or email and lets their customer choose their experience and how they want to pay. Pay from the email/text or login to a portal? Store and tokenize ACH or credit card or manually enter each time? Send check in the mail?
  • Distributor B sends invoices via email and requires customer to login to a portal to make payments.
  • Distributor C has an online pay page customers can use to pay any amount.
  • Distributor D send invoices via email, and customers send checks in the mail.
  • Distributor E sends invoice and credit card authorization form via email, then gets a fax back, key enters into a virtual terminal.

Which billing strategy delivers the optimal customer experience? Customers want to interact with you in multiple ways, so if you’re still doing business the same way you have for decades, customers have likely shifted some of their business, or maybe all of it, to another vendor. Price is not the likely culprit. In a retail study about millennials, just 15% always purchase from the lowest price retailer, while 38% cited convenience as a reason to not purchase. 58% said they’d take advantage of self-checkout on their own mobile device.

What does this mean for B2B distribution companies? Think like your customers. Are you making it easy to do business? Are you increasing their efficiency? What’s the opportunity cost of not updating? I once sought a new distributor for a product an existing supplier discontinued. I found one, but didn’t place the first order. Why not? They required calling in with my credit card information citing it would be more secure. We were in different time zones and the phone was busy, or the person at lunch, and it was just plain inconvenient to keep trying.

A distributor recently advised me they don’t store anything – they require a credit card authorization form for every single purchase. Talk about driving customers away! Even a simple hosted pay page can alleviate the need for paper forms, immensely increase customer convenience, and increase cash flow to boot. While increasing a credit line is a possibility, some customers use them as a tool to self-manage credit, increasing purchasing without having to interact with anyone.

Invoicing and payment technology updates are critical to garnering customer loyalty, regardless of the payment type. The more flexible the solution, the more likely each customer can interact with your business via their preferred method. Today’s technology supports a myriad of payment types, including ACH, credit card, wire and others, and multiple ways to interact for making payments from email to text and beyond. Delighted customers are more loyal and more likely to refer new business.

Christine Speedy is an authorized reseller for CenPOS, a cloud-based, end-to-end payments engine that drives enterprise-class solutions for businesses, saving them time and money, while improving their customer engagement. The secure, cloud-based solution optimizes acceptance for all payment types across multiple channels without disrupting the merchant’s banking relationships. 954-942-0483